UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

Mine is the 24inch version and it displayed all the symptoms everyone is discussing for the 30inch.

I organised for replacement on the 23rd of December, as it developed a dim section in the panel.

Anyway a very apologetic Dell CS, told me that the monitor won't be available till in the new year, with no eta and that it will be will be shipped direct from factory. 

Who knows maybe Dell found a fault that need it to be rectified in the factory or potentially Australia was only allocated a few of these monitors. 

Finally I got it the replacement on the 10th of January. I haven't tested the sleep issue on the new replacement, as I don't usually let my computer go to sleep.

But will update here if anyone is interested. Also is there a way knowing if it had a revision change?

I am planning on getting another 24 HD might wait if this is an hardware issue.

Just to add,..

Since my replacement arrived 4 days ago, I have had no 1/2 screen issue on logon page, Bios displays correctly on the 4k.

Specs

Dell 4k 24 inch on supplied mini DP cable, DP1.2 in the OSD menu, Asus GTX760 with the latest Nvidia driver (will update version)

Dell standard 24 inch premier color on DVI

WIN8.1 Enterprise

MSI GDa-Z77

32GB ram

i7 ivy bridge

C drive Samsung 840 pro SSD (OS only)

D drive Samsung 840 pro SSD (Adobe CC and LR only)

E drive LSI 9260-8i with 6 x WD RE drives in raid0 as scratch

Hello,

I have the same problems. After calling the Dell Support, they told me to replace the monitor. Now I have to wait for a new one.

MM69

I am using a Dell UP3214Q (Rev. A00 Oct. 2013)on an EVGA NVIDIA GTX 780 TI ACX Classified and an ASUS Rampage IV Black Edition Mainboard.

I am on my 2nd 32" replacement (3 monitors total) - all with the same issues.

I also have the problem that the monitor will not wake from sleep. Interestingly, if I power it off, then let it sleep, I can wake it up and *then* power it back on and all is good. EVA GeForce 780 (3GB), Dell-supplied DP cable, Windows 7 x64, GeForce drivers 331.82 WHQL.

I tried the 332.32 WHQL drivers and never saw the desktop: just black screens. If I use SST mode, everything seems happy, but switching to MST & 60Hz is when the trouble starts (which is, of course, how I want to use this monitor).

Chris you mean roll back to 327.23? I cannot find drivers with the version 327.00

Chris

I am having similar issues with the up2414q  running windows 8.1 with half screens at 60hz.. I am using an AMD firepro W5000 card, driver 13.25.18.1 .  It is hit and miss for a full screen with frequent powering the monitor off then on, logging out then back in, and rebooting. Are you also working with AMD?

Thanks

I was told today that getting monitor exchanges will not fix the issues. Nvidia told us that drivers after 327.xx will have issues. We are working with Nvidia on this. Roll back your driver to 327.xx. That should stop the blank screen and the 1/2 screen issue. Please test those 327.xx drivers.

I was told today that getting monitor exchanges will not fix the issues. Nvidia told us that drivers after 327.00 will have issues. We are working with Nvidia on this. Roll back your driver to 327.00. That should stop the blank screen and the 1/2 screen issue. Please test those drivers.

I never had this issue running v331.xx of the Nvidia drivers and I used both WHQL and beta releases. I hope this is in fact an Nvidia driver issue that can be fixed.

Well I've owned a total of 4 different UP3214Q displayed and it isn't until I plugged in the 4th that I started to have this exact issue - half screen display when using 60Hz MST mode.

Unfortunately, I recently switched video cards so I can't tell if the issue is the display, the cards or the drivers. System hardware can be found here.

What about those of us having an 780TI? Will those olden drivers even support a card that was released months after the 327.23 drivers were? In the list of supported products, it doesn't mention the 780TI.

Same Problem to me. I am using an EVGA GTX 780 TI ACX Classified. Till NVIDIA will fix the problem, I am using 331.93. 332.xx has more Problems.

So I tried the 327 series driver but of course it won't install because it doesn't know the 780TI. So, I went forward to the 331.27, the first driver release to support the 780TI. And that was a disaster. Not only did it have the exact same problems, but it added one on top: After boot, you wouldn't get a login screen (rather, you get no signal), and I had to switch inputs to something else, then back to even get a login screen (and after that, the usual power off = no signal issue).

I went through every combination of cable/port/adapter I could find, no dice.

I also got my replacement screen today. Still Revision A00, manufactured in November (versus October for the first screen). Again, no change.

While we're at this, any chance some of you guys with nVidia card could check if you also have this issue: In DisplayPort 1.2 mode, you cannot configure any custom resolution between 1920x1080 and 3840x2160 - more about this here