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1 Rookie

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68 Posts

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May 17th, 2024 19:26

Optiplex 5050 with additional Nvidia NVS 310 - only one DP port working

Hello from Germany!

My Optiplex:

- i5, 16 GB RAM and 256 GB SSD, W10 pro 22H2, latest BIOS and all drivers are up to date

today I added a Nvidia NVS 310 low profil card to the 5050 and install the latest driver from the nvidia site.

Device manager reports the internal Intel graphic card and the NVS 310 as good, up and working.

When connecting 2 DP cables to the NVS 310, only one DELL U2415b will show the desktop.

Switching the cables just make the other U2415b showing the desktop. NVidia System Config tool reports only a single screen.

Both DP ports on the NVS 310 are working well. I install the card to an Optiplex 790 and both U2415b are working.

The device manager at the 790 only shows the NVS and the internal Intel Graphics card is not listed. Seems like the internal card is deactivated by BIOS when another graphic card is installed.

I am aware how to setup two or more screens using the nvidia system config tool.

So, my question is: do I need to deactivate manually the internal Intel card or do I have to use one DP port from the NVS and the DP port from the Intel card to get the dual screen setup working?

I cant use the HDMI port from the internal card with an HDMI-DP adapter. The KVM switch needs two native DP ports.

Any suggestions or hints in this case?

Best regards

Peter

1 Rookie

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68 Posts

May 22nd, 2024 07:28

I bought an Optoplex 7050 with 2 DP to solve the prob.

(edited)

7 Technologist

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10.5K Posts

May 21st, 2024 16:26

Re: Switching cable sends video to the other monitor.  That seems to suggest you have one good DP cable and one bad DP cable?  The card does not favor one port vs the other based on your report, but sends video successfully via one specific DP cable only while the other cable blocks video transmission.

(edited)

1 Rookie

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68 Posts

22-05-2024 07:26 AM

@redxps630​ 

cables and card are good.


6 Professor

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7.6K Posts

May 22nd, 2024 03:14

Did you try both DP's with one monitor to see if it only happens when 2 are hooked up?

Only other thought at this time is possible defective card.

And yes, installed GPU card automatically disabled onboard graphics.

Nvidia may also have community support.

(edited)

1 Rookie

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68 Posts

22-05-2024 07:27 AM

@bradthetechnut​ 

.. as I stated in my post:

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