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May 14th, 2024 20:20

Help PowerEdge T320 iDRAC update failure

when updating iDRAC to iDRAC-with-Lifecycle-Controller_Firmware_0GHF4_LN_2.65.65.65_A00.bin
She stopped responding and won't come back. I've already tried resetting it, it's not returning the server after some time, it turns on but it doesn't detect the idrac but it helps because the update was low on the dell website.
It was trying to update the idrac because it was not downloading the update via it as it did not have https.

Collecting inventory...
...Failed to start instsvcdrv.service: Unit instsvcdrv.service not found.
.sh: 1: ./disneyinstall.sh: not found
.
Running validation...

This Update Package is not compatible with your system configuration.

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May 15th, 2024 07:54

Hello again, 

I was trying to answer your other post here https://dell.to/3V0TgEQ

You can try to update via with firmimg.db7 file after extracting the .exe file. Sometimes iDRAC files do not run properly on the iDRAC GUI. In such cases, as a workaround option is to download the file iDRAC and extract it. Once you extract you will get firmimg.d7 file and that file can be used in iDRAC GUI for update.

Or you can do update via LifeCycle Control 

  1. Start Lifecycle Controller by pressing <F10> at system start.

  2. In the left pane, click Firmware Update.

  3. In the right pane, click Launch Firmware Update.

  4. Select any one of these update repositories: Network Share (CIFS, NFS, or HTTP), or FTP ServerLocal Drive (CD, DVD, or USB), and click Next. The Enter Access Details page is displayed.

Warning: For using USB as a source, the device has to be formatted as FAT32 to be recognized by the LifeCycle Controller.
SLN292343_en_US__1icon Note: To utilize the online Dell catalog for 12G and later (first Update your iDRAC to the latest version)

  • For HTTPS, select Network Share -> HTTPS and enter https://dell.to/3WGH6lC in the Share Name/Address field. Then enter catalog in the File Path or Update package path to download the latest update catalog.

  • For FTP Server, the address is https://dell.to/3V0QAqR. There is no need to enter any credentials. You can verify the connection by clicking Test Network Connection. If the domain name is provided, then the server IP address and the domain name are displayed. If proxy IP is provided, then the proxy IP along with the server IP is displayed. FTP may not work, please see SLN316878 Lifecycle Controller platform updates failing from Dell's online repositories for additional information.

  1. Type or select the appropriate data.

  2. Click Next. The Select Updates page is displayed with the catalog file, catalog version, and component names for which the updates are available.

  3. Select the components that require an update, and then click Apply. The update process is initiated, and the firmware update is completed. After a restart, the system is ready to use. 

 

Let's try at first you can try some steps. Power Drain and Power Cycle
Try restarting the server by turning it off and on again. This may help reset iDRAC and resolve temporary issues.

1. Shut down the server.
2. Disconnect the server from all power cords and network cables.
3. Press and hold the power button continuously for at least ten seconds.
4. Reconnect the power cables and network cables to the system.
5. Wait approximately 2 minutes before turning on the server for the iDRAC to update.
6. Turn on the system.

 

And lastly you can do NVRAM CLR https://dell.to/3yhvviN

 

Hope that helps!

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15-05-2024 10:38 AM

@DELL-Erman O​ Good morning, you asked me to use the f10 option but this option is disabled when starting the server. Idrac does not start.


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May 15th, 2024 10:56

Good morning, then skip this step, check other steps. Power drain and NVRAM_CLR. But also something came to my mind, you can try to iDRAc recoveryç PowerEdge: iDRAC Recovery Procedure with firmimg.d7 | Dell US 

if none of the troubleshooting steps work then you should consider a hardware problem. 

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15-05-2024 11:27 AM

@DELL-Erman O​ If you have any doubts, tell me this file is saved on the SD card, so where am I going to put this card because my Idrac doesn't have an SD output?

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15-05-2024 12:10 PM

I see, confusion is understandable idrac express does not have a dedicated SD card slot. Not every server has it you are right. 

Check below video if you have it or not. Also you can check page 87 on manual Dell PowerEdge T320 Systems Owner's Manual

 How to Embed SD Card for PowerEdge T320 | Dell US

DELL-Erman O

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

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15-05-2024 22:05 PM

@DELL-Erman O​ Good afternoon, I put an idrac controller on the t320 board that I took from the t420, but I recorded the file on the fat sd and the controller doesn't blink or anything, how do I know if it recognized it or not?

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May 15th, 2024 22:35

I'm putting together a video of a guy repairing the board after he changes the chip, the idrac LED blinks but in my case it's not blinking, is there anything I can do other than changing the chip because I feel sad when I downloaded it using the tag board service to have this problem.

https://www.youtube.com/watch?v=eDZuS2PZh4I

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May 16th, 2024 08:13

@DELL-Joey C
<Private data removed from public view DELL-Admin>

(edited)

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16-05-2024 13:23 PM

@DELL-Joey C​ Good morning, all the files were downloaded via the machine's tag service.

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16-05-2024 13:56 PM

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16-05-2024 14:13 PM

No, the firmware on the site is correct, this is not a problem by installing the wrong firmware, it does not allow installation anyway. Hmm I reviewed previous your posts sorry to hear that. Your previous question "how do I know if it recognized it or not?" Okay there is an article about iDRAC Connectivity Troubleshooting iDRAC Connectivity Troubleshooting | Dell US 

and this is the video How To Troubleshoot Connectivity Problems With The iDRAC - YouTube 

 

DELL-Erman O

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

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May 16th, 2024 13:59

Look carefully if the problem is on the website and you sent the wrong update, I want my part repaired because I'm not the one who gives the information and the product tag.

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May 16th, 2024 14:07

No, the firmware on the site is correct, this is not a problem by installing the wrong firmware, it does not allow installation anyway. Hmm I reviewed your previous posts sorry to hear that. Your previous question "how do I know if it recognized it or not?" Okay there is an article about iDRAC Connectivity Troubleshooting iDRAC Connectivity Troubleshooting | Dell US 

and this is the video How To Troubleshoot Connectivity Problems With The iDRAC - YouTube 

 

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16-05-2024 14:22 PM

@DELL-Erman However, after the error above in the first photo when updating the idrac, it no longer connects and does not initialize so that I can enter via lifecontroller or access via network address. To correct it, they asked to place an SD card with the firmimg.d7 file on a card formatted with fat or ext3, neither of the options worked, the card starts to initialize and then the error appears again as described above and in the right corner there is a message lifecontroller disable

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