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Dell Peripheral Manager not recognizing Dell Pro Webcam WB5023 webcam
For some reason, Dell Peripheral Manager will not recognize my Dell Pro Webcam WB5023. The last time it was working properly with my device was earlier this year in January/February.
I am on the latest version of Dell Peripheral Manager, 1.7.4 and am on a Asus ROG Zephyrus G14 GA401IV laptop with Windows 11 23H2.
I've tried running all the Windows Updates I possibly could, as well as using a different USB port and uninstalling/reinstalling the Dell Pro Webcam WB5023 driver from Device Manager.
The camera is working in the Windows Camera program and other programs, such as Streamlabs Desktop, but is not working in Dell Peripheral Manager.
Is there any other reason I'm missing as to why this wouldn't work?
DELL-Jesse L
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May 7th, 2024 12:48
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
AWRofficialTM2
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May 10th, 2024 18:48
@DELL-Jesse L Hi Jesse, this is the same original poster - I was unable to log in from my first account.
This webcam was purchased via B&H Photo & Video, so I do not have a service tag number. Can you please guide me in the best direction to get technical support? Both Chat support and Phone support have not been helpful.