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Community Accepted Solution

AW3423DW, right angle power cable?

I am looking for a right angle power cord I can purchase that would be safe to use with this monitor. Since there is not a lot of space between a piece of furniture and the outlet. I am unsure what kind of power cord can be used as so far I can only find power cords that are rated at 125 volt ac but

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Community Accepted Solution

Aurora R5, Xeon compatibility?

Hello, I have an alienware Aurora r5 with an i5 6400 and I was wondering if it is possible to upgrade to a xeon e3 v5 processor of some sorts since they use the same socket. Has anyone tried this upgrade?

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Community Accepted Solution

Aurora R14, possible to move my SSD into my new PC's motherboard?

I am building a new PC to upgrade to AM5. I love my R14 and it has done me a service but I want something new. I was wondering if it is possible to use the SSD inside of my Alienware with Windows 11 installed on it and transplant it to my new motherboard in my new PC. If so, how would I get Windows

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Community Accepted Solution

Aurora R16, CPU fan detect failure

A couple of months ago, I purchased the new Aurora R16. It’s an excellent computer. However, for the past few days, I’ve been experiencing an issue: upon startup, I receive the following error message: ‘CPU FAN DETECT FAILURE,’ and after a few minutes, the system shuts down. I’ve checked inside the

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Official Solution

Aurora R16, ram locked to default speeds

Why is the ram locked to default speeds? Someone needs to push this thread up as high as it can go, this deters customers away. I know DELL wants us to buy their ram and it’s such a short sighted move, PUSH for a bios update for us to place whatever ram we want into our build, LIKE EVERYONE ELSE. Th

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Community Accepted Solution

Aurora R7, replacing wifi bluetooth network adapter?

Hello everybody, my name is Matteo. I have an Alienware Aurora R7 and I need to replace the wifi bluetooth network card. I think I found a good replace with this product: Intel Killer AX1650x AX200 M.2 2230 Bluetooth 5.2 wifi card. I just need to know, before purchase, if it will be compatible with

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Community Accepted Solution

Aurora R13, replacement Noctua NF-A12x25 PWM fan failure

HiToday I've replaced two of my fans (Top and lower-front) on my Aurora R13 with noctua NF-A12x25 PWMWhen booting up the system there's an error message telling me that both of those fans have failed to work. Error code is 2000-0511 when running quick diagnostics and when running dell supportassist

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Community Accepted Solution

AW3225QF, three, not working on GeForce RTX 4070 Ti Super

Hi I have a problem with a triple Monitor setup ( 3 x Alienware AW3225QF) with a 4070 Ti Super. No matter what I try with the configuration in Windows Setup or the Nvidia Software, only 2 of the three Monitors are active at the same time. Any suggestions how to solve the problem? LG, OneCent525

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Community Accepted Solution

AW3225QF, new packaging, still scratches

So I just recieved my new AW3225QF with scratches. It got the new plastic peel that is attached to the old bubblewrap with double sided tape, and the peel is fairly stiff. Not sure if this is a packaging issue anymore or possibly a production line issue? Pretty saddening paying this amount of money

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Community Accepted Solution

Aurora R13, upgrading the 2TB data HDD

Hi I want to upgrade the 2tb hdd that came with the pc, I did upgrade the NVMe and added second drive so have 2 x 2tb WD SN850X, my quandary is will the 750w platinum psu and the board be able to handle a 3.5 8tb WD black as a replacement HDD to the factory installed 2tb, considering drive power req

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Community Accepted Solution

Aurora R15, Cryo-Tech pump broke after 12 months

So my “liquid cooling” pump broke exactly 1 month after my (1 year) warranty expired. (Part Number is 92KFV, thank you @redxps630). Conveniently, (after speaking to 2 sales representatives) DELL does not even sell these items. Additionally, I cannot find this pump assembly anywhere on Amazon or Eba

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Community Accepted Solution

Aurora R15, upgrading the NVMe M.2 SSD(s) and SATA SSD

I purchased two Samsung NVME M.2 SSD 4TB drives and a SATA 2.5" SSD to upgrade my Aurora R15. I am concerned about the Trusted Platform Module security system and Bitlocker. I tried to copy the M.2 drive but Samsung magician said it couldn't copy the drive. I would really appreciate it if someone wh

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Community Accepted Solution

Aurora R13, RTX 3080 Ti buzzing noise

Is there someplace I can take my R13 to have the RTX 3080 Ti fixed? There is a buzzing noise the the GPU fans are at low speed. I live in San Antonio about 2 hours from Round Rock, TX and can drive to Dell HQ if necessary.<Moved out of Alienware Laptops and into Alienware Desktops. DELL-Admin>

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Community Accepted Solution

Aurora R12, advice on BIOS updates

I just bought an R12 on Ebay. The current bios is 1.1.24 and my bios is 1.1.4 so I'm wondering if I should even attempt to install it? I've seen recommendations that I should install all the old ones in order but that's like around 15 or so bios updates, each one fraught with the possibility of bric

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Community Accepted Solution

Aurora R16, identifying REAL model number of GPU?

I have had quite a few questions about the exact model number of the Nvidia 4070 that was shipped in my system. I've used GPU shark, AIDA extreme, Dell utilities, and a handful of other tools to get all of the information about the card. I'm trying to find another one just like it. They just don't e

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Community Accepted Solution

Aurora R7, need to clone HDD to NVMe for new boot drive

I had an Aurora R7 with Optane memory. I just bought a new Aurora R12 open box on Ebay. The service tag apparently expired in 2021. I successfully took my drives (HDD and 2 SSD's) from the R7 to the R12 and booted up no issue. All things work but because the R12 doesn't have the Optane memory, (the

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Community Accepted Solution

Aurora R5, upgrade to RTX 4060?

Hello, i have an alienware aurora r5 with completely stock components. It has the 1080 i bought with it still currently in at and running just fine. However, im curious if i can upgrade my graphics card to a 4060? If i can im also curious if i would need to upgrade any other components to make it ru

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Community Accepted Solution

Aurora R7, not powering on when 6 pin power is plugged in for GPU

Hello, i have a proplem with my computer.  I had a power surge the other day and my computer was not turning on at all.  Changed the psu, at first it was not doing anything. I then unplugged all unnecessary peripherals (keyboard, mouse, gpu…) reseated ram, reset CMOS, and it powered on.

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Community Accepted Solution

Aurora 16, NZXT Kraken 240 liquid cooler?

Is it possible to use the nzxt kraken in the aurora 16. I am not getting power to the pump or fans. Gives me a fan error.

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Community Accepted Solution

Aurora R16, Gen 14 i7, upgrade RAM

Hi all! I just bought a new R16 Alienware.. Gen 14 i7 CPU, 4070 Ti Super.. and 16gb RAM (lol) What is the max RAM I can upgrade to? It looks like 64GB is the most the motherboard can handle, but what is the most powerful DDR5 RAM I can install? I saw stats for Gen 12 and Gen 13 CPU's, but not Gen 1

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