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Hello, I have an R440 server and I want to monitor the hardware with support assist for automatic call opening with Dell. We have two VMware 6.7 servers with OSMA installed. Can I register you as a server, or should I register you using iDrac? Thank you.

Hello, Everyday I am receiving an email with this message: "Attention needed: Device add error on OME". The explanation in the e-mail is that it cannot contact the iDRAC. However, the iDRAC and the server are up, so I don't understand why us this being sent. Can anybody help me with this? Thank yo

Hi, We currently use OME in our data center. The only thing we use it for is to alert us when a server is having a problem or some kind.  (E.g. bad hard drive, bad PSU, etc). I just found out about SupportAssist Enterprise and am wondering if I should look into that instead.  Some of ou

Hi All, OpenManage Essentials: 2.4 SupportAssist Enterprise: 2.0.10.13 Recently I've seen instances where critical alerts are showing in OME but cases are not being automatically created using SupportAssist. After some searching and reading I think there should be a Policy.xml file which determin

trying to add my 2 switches (Dell N3024). I've tried everything and it wont find them.  Is there something special i have to do on the config of the switch? or something wrong with SupportAssist?

Hello, I have SAE in a Windows 2016 server. I tried to integrate it with OME but I cannot see the adapter in the list:   Is OpenManage Enterprise adapter supported on OpenManage Enterprise v3.1? This is a screenshot from SupportAssist Enterprise Version 2.0 Support Matrix pdf fi

I have a very simple setup here, and somehow SupportAssist Enterprise can't handle it. It's a PowerEdge T330 running Windows Server 2016 Essentials -- so this is an AD domain controller if that matters.  I've got OMSA 9.2 and SupportAssist Enterprise 2.0 installed on this server, and all I wan

with Error Code : SA-0140. I use SupportAssist Enterprise Version: 1.2.1.20 to discover an IDRAC9 on a PowerEdge R740xd with firmware version 3.21.21.21 . The device is in the staging group now with status Unable to add device : SupportAssist Enterprise is unable to add the device xxxxxxxxx

I'm having trouble here with using the appliance and wanting support assist, we've moved from a windows model with support assist but want to have support assist running with the appliance, is this possible? I've installed the appliance and got the discoveries completed which is fine, I've then cre

SupportAssist Enterprise is unable to verify the connection status because of an internal error.If the problem persists, contact Dell technical support for assistance. Version: 1.2.1.20 Upload server certificate is trusted. TCP80/443 allowed/not blocked... any ideas please?

SupportAssist is VERY annoying on computers that are in a domain where standard users don't have local admin privileges. If you install it as an admin and use it to update a computer, everything's fine.  But it seems that SupportAssist likes to install new certificates frequently, which it can

I cannot get SA to upgrade OMSA. I pick a server that says New version of OMSA available. Then tell it to Install/Upgrade OMSA. It switches to Installing OMSA for a minute then back to New version of OMSA available How do I complete the upgrade successfully.

Setting up my first SupportAssist Enterprise server. Everything works as expect except the snmp configuration on iDRAC. When I added a new iDRAC to the server, it always complained that it is unable to verify SNMP configuration. The only workaround is I turned off the local Windows firewall where th

Hi all, We have recently updated our OME server and as part of that updated to the latest Support Assist, but in doing so had to add our servers in manually. I tried to use the "set up adapter" options which worked ok for our powervaults as they added without any issue. But all of the servers howe

I have read the documentation and that says that the iDRAC ports 161/udp and 443/tcp need to be opened in order for SupportAssist to monitor these devices. These ports are open, but when I try to add an iDRAC to the console it fails saying that portscanfailed: reason The required ports are not open.

I am looking for a way to either add a mailing list or other users to the email settings so that multiple members of our team will be notified.

Could anyone tell me where I can download the above OUTSIDE the Dell Update process?

For monitoring Dell poweredge servers (ESXI 6.0 u2) and power connect switches... So if you follow the links from the support assist landing page you get to Dell EMC SupportAssist Enterprise Version 1.0 Windows management server Support Assist Version Version 1.0, A00 Category

I keep getting the same chipset update in Dell Support Assistant. How do I stop receiving the same updates? Received this update download Oct 10 2016: Received the same one today, these are the details: As you will notice, they are the same! I installed it twice and restarted my computer both

Hello, I installed SupportAssist Version 1.3.0.148 for Servers and I can't access the web interface from another computer, only from the server that I installed it. I couldn't find in the configuration files something allowing localhost only. Is it possible to make the web interface available fr