Search

Hello, I've installed SupportAssist 2.2.0 for OpenManage Essentials and while I see all our HQ servers configured (green tick), all of our branches servers have this error: "SupportAssist is unable to run a collection component on alunls01.alunt.net because of an internal error. If the problem per

Hi, I'm on an Alienware 17 R3. Support Assist took me to some driver updates after which Support Assist was missing. tried to reinstall Support Assist but to no avail. Every installation has the same termination dialog box Restarting doesn't help either. Tried system restore - Support assis

OS:Windows7 SupportAssist Version:1.2.6793.01 My PC has a SSD drive and 5 HDD drives. When Default test is run, Random seek tests failed at 5 HDD drives with the messages "Module Failed To Start".But all 5 HDD drives can pass the tests including Random seek test by "Scan a Specific Device".I have a

I have an Alienware 17R3 with Win10 Pro. SupportAssited updated and has never worked since. Every time I start it, I get a BSOD with Bad_Pool_Header. The laptop has also become very slow. Have researched the forums and have tried everything from the solutions that DELL-Joe B has been mentioned in q

Hello I have a 2 days old Precision Mobile 7710 (with ProSupport Plus) and I have already had 2 BSOD. To try to diagnose these BSOD my plan was to run a Quick Test found under Product Support/Diagnostics pages. Before the diagnostics itself is starting, System Detect are automaticall

I'm running SA 2.0.1 and I can't connect to a couple of devices (two windows server, one running HyperV) aswell as one of my ESXi-servers. My storage (EqualLogic) aswell as another esxi works flawless, the two esxi are using the same credentials but only one get a green checkmark.  Apparantl

Dear colleagues, One of my customer installed NX3300 recently. NX3300 use Windows Storage Server 2012 R2 as Operating System, And the hardware is based on R620 PE server. But I can not find NX3300 at OME Support Matrix.(NX3100, NX3500 is available) Does DSA support NX3300? I think two meth

I've installed SupportAssist, but I can't connect it. I click on the "register" button, but nothing happens. I've already tried uninstalling and reinstalling SupportAssist, but to no avail. Still can't register. Can anyone help?

XC series has been installed with nutanix on customer account. customer want to install DSA so does DSA work with XC serise? if you have a compatility doc, please let me know~

Dear Colleagues, This is same system What I previously escalated. http://en.community.dell.com/dell-groups/dell_integrated_support/f/4551/t/19635821   At OME Alert, "Authentication Failure" critical message occurred at same time. The messages occurred at all EQL(13) and Blade Switch(3).

Dear colleagues, One of My Account has a Dell SupportAssist, That manages about 100 servers, 13 EQL Storage, 9 PowerConnect switch. The system also installed SANHQ. So, Monitoring System has two Software installed. 1. OME and DSA plugin for OME 2. SANHQ and DSA plugin for SANHQ. In this ca

could not find the answer for the question in the forums - should I uninstall the support assist Version 2.0.1.55945 that I have installed along with Open Manage Essentials. Is it still supported? Thanks, Vikram

I recently configured SupportAssist and successfully connected it to OME. All active Dell devices were pulled into the SA device list. Several key devices are successfully being monitored and tickets opened when an issue occurs. So everything appears to be functioning. Three days ago, I added a new

Hello, We have an OME 2.0.1 environment that we are connecting SupportAssist 2.0 to. Things are mostly working fine, except that there are 12 Dell R720XD servers that are not showing up in SupportAssist.  Is there a way to manually sync up the devices in SupportAssist with the inventory from

Hello, I checked OME support matrix and DSA support matrix. PowerConnect 8132f exists OME matrix, but DSA matrix does not contain PC8132f. Anyone confirm 8132f compatibility?

Hi, What ports do we need to open between the Support Assist/DSET server to the DELL Device (OS Windows) ? Thanks Julien

Hi, This is Sushma. I have installed Support Assist in my environment . Since I am very new to this tool, I have setup this by reading various documents. I am struck up at a particular point and I appreciate if someone could guide me correctly. I need clarifications on few of the things and they ar

Dear All, I have tested DSET log collection via iDRAC, go Supportassist devices tab, and checkbox R720 Server(managed by iDRAC), and send system logs button. the messages shows "collection tool is not available" What's the problem? I already registered hosts file, and devicename/ip address can b

Hi there, I just upgraded OME1.3 to OME2.0 recently. Everything is running smoothly except for SupportAssist 2.0. I'm getting Error Code : SA_106 for all devices listed in Devices Inventory tab. I've tried supplying the correct credentials for all devices and restarted the DSM services but I still

I created a specific service account for SupportAssist called dellopenmanage that I would like to use for the system credentials. The account is a local administrator on the server as well as part of all the available OME groups. I verified I could log into the OME site with this account.  Ho