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Hi Guys, It´s possible to know the list of qualified alerts that can generate a new case on SA? Only critical alerts can generate a case or some warning alerts too? Thanks in advance R Chola 

Hi Guys, Im from Brazil and On Site Enginner for LI clients. I have two questions about Support Assist: 1-) It´s possible to retrieve the old submitted or closed cases for consulting? 2-) It´s possible to alter the trigger time to start a cse to be open? Thanks in advance, Regards Chola

Hello, I am TAM in Korea. I suggested SupportAssist to customer. Customer's main reason for SupportAssist is; Monitoring M8024-k PowerConnect Network Switch. Please let me know Auto Case Creation policy about PowerConnect Network Switch. - Can I get event lists about Auto Case Creation? -

Hello All, I'm wondering if there is a way to test the case creation part of Dell SupportAssist.  I have configured OME and added all my servers to it. I'm seeing my servers in OME and receiving alerts to my email. My SupportAssist is seeing the servers added to OME. But, for exampl

I'm having trouble starting the Dell SupportAssist program on Windows Server 2012 standard. At first I installed it with OpenManage Essentials 1.2.0 and SupportAssist worked fine. Then I had some trouble installing SupportAssist for Microsoft SCOM and had to reinstall it. After that installation t

Hello, Just join to this group. I have a dell laptop I've brought with me from Israel and now staying in Toronto. Last December, I delivered my laptop to Israeli support lab in Jerusalem to change the hard disk and since then I used the laptop from time to time for internet search or creating/savi

Can Dell SupportAssist solution be enabled from SCOM 2007 or SCOM 2012? So that for every critical hardware failure alert generated in SCOM, an automated process is initiated to notify Dell with relevant logs, reports and warranty information.

Hello all, We are still on Support Assist 1.1 (Haven't put in a Change to upgrade to 1.2 yet..) We are getting some log files in: C:\Program Files (x86)\Dell\Dell Integrated Support\logs These log files are turning into 1.1GB files. Can we stop this from happening?  Why is it happening? T

HI, I got the error that the report failed to upload to dell server. The connectivity test passed , the needed ports are opened and from the log file can not understand anything more.. It's only says that after the creation of the dset report t the collection failed to upload. How can I check the

when hard drive Failed  on DELL R720XD, case creation did not work. OME got HDD fail alert, but I can not see it in DSA logs. T0xPHOMEScheduler_Worker-23 AlertFilter DEBUG Message=[Filtering AlertID=-2147474495EnterpriseOID=TrapID=0EventID=]T0xPHOMEScheduler_Worker-23 AlertFilter DE

Hi, Just wanted to check if Root access is required when using this functionality? Thanks

On the Dell.com SupportAssist page (http://www.dell.com/Learn/us/en/555/services/support-assist?c=us&l=en&s=biz) it states that a ProSupport contract is required to use SupportAssist. Yet in the Release Notes, it refers to the ability to generate cases for devices with Basic Warranty servi

Hello, we are trying to install the plugin 1.1 and we get the error that the service never starts, first of all, we logon with admin account Thank's Cristian

According to the SupportAssist FAQ, hardware supported includes "ninth-generation or newer select Dell PowerEdge servers, PowerVault storage and PowerConnect networking equipment". What remote support solution should be used for older generation PowerEdge servers? Thank you.