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Dell SCG Unable to upgrade from GUI - 5.16 to 5.18
i keep getting this error while updating using the GUI.
"We couldn't finish downloading your gateway update. Check your network connection and try again."
Unfortunately, the download does not work after a fresh reboot either. I have created a snapshot before.
Thanks & many greetings
Michael
DELL-Charles R
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October 10th, 2023 13:45
Hello Michael,
Could you try FireFox and check your results?
Are you using the Application or Virtual Appliance version of SCG?
MichaR489
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October 11th, 2023 07:39
Hello Charles,
thank you very much for your answer.
Unfortunately I have the same situation with Firefox ;(
We have the Virtual Appliance in use.
many greetings
Michael
MichaR489
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October 11th, 2023 14:40
Hello Martin,
that doesn't sound like a practical solution. Is there no other chance?
Thanks & many greetings
Michael
MichaR489
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October 12th, 2023 12:28
Hello Charles,
I have already tried the restart, unfortunately also without success. The network requirements are met and I can also see in the central network logs that about 300 MB have been downloaded.
many greetings
Michael
MichaR489
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October 13th, 2023 11:46
Hello Charles,
thank you very much for your feedback.
The sentence "I have seen this on a couple cases." convinced me and I sacrificed the time and reinstalled. This will save me the additional time I spend with support and potentially in a remote session.
However, I am not very happy with the esrs/scg having recurring problems with updates over the last 5 to 8 years. In this process I would like to see more reliability from DELL.
I had double checked the network configuration before and ruled it out as a source of error.
Now the SCG runs in any case in the version 5.18 ;)
many greetings & a nice weekend
Michael
BrydenR1234
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October 27th, 2023 18:16
For anyone still encountering this issue, you should try the fix that is provided here (need to login to view):
Secure Connect Gateway (SCG): Gateways previously upgraded from SRS 3.52 directly to 5.16 fail to update to a later version | Dell US
The tl;dr version is there's a missing mount that's required for the upgrade. If you've already attempted the upgrade, you'll also need to follow these steps to essentially clear the GW MTF sessions and reset the download attempt:
https://www.dell.com/community/en/conversations/secure-connect-gateway/dell-scg-unable-to-upgrade-from-gui-512-to-516/64a3fb8bf4ccf8a8de9fa6f6?commentId=64a3fbadf4ccf8a8dea3733b
Once this is complete and the patch is applied to the SCG server, the upgrade should complete (I needed to do this on a few SCG deployments).