Error updating 5.20 to 5.22

Hello thanks for choosing Dell and welcome to our community!

docker exec -it esrsde-app bash -c 'tail -f /var/log/esrs/esrsupdate.log'

This part here tells me the question would be better answered by Docker. Sorry I can't be of much help this time.

Respectfully,

Let's start with the basics. Can you connect to support from your gateway?

Run this command from the gateway CLI:

curl -vLkx <proxy-server:port> https://esrs3-core.dell.com 2>&1|grep CONNECT

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@HikingTrailsForFun​ Thanks. I'm not using a proxy server. There seems to be a problem with TLS when I try connecting and there is no 'CONNECT' string in curl's output - here's the full output:

curl -vLk https://esrs3-core.dell.com 2>&1
*   Trying 128.221.236.246:443...
* Connected to esrs3-core.dell.com (128.221.236.246) port 443 (#0)
* ALPN: offers h2,http/1.1
* Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH
* TLSv1.2 (OUT), TLS handshake, Client hello (1):
* TLSv1.2 (IN), TLS handshake, Server hello (2):
* TLSv1.2 (IN), TLS handshake, Certificate (11):
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
* TLSv1.2 (IN), TLS handshake, Request CERT (13):
* TLSv1.2 (IN), TLS handshake, Server finished (14):
* TLSv1.2 (OUT), TLS handshake, Certificate (11):
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
* TLSv1.2 (OUT), TLS handshake, Finished (20):
* TLSv1.2 (IN), TLS alert, handshake failure (552):
* OpenSSL/1.0.2p-fips: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
* Closing connection 0
curl: (35) OpenSSL/1.0.2p-fips: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure

@BW IT​ Good. What we wanted to confirm is connectivity to DELL. That's done. 

If you "cd" into the directory below, do you have a recent upgrade log file? What do the most recent contents say?

cd /var/lib/docker/volumes/esrslog/_data/var/log

Then look for upgrade log files with this command:

ls -ltr upgrade-SCG*

@HikingTrailsForFun​ No 'upgrade' logs but a few 'update' logs:

ls -ltr upgrade-SCG*
ls: cannot access 'upgrade-SCG*': No such file or directory

# find . -name *upgrade*
# find . -name *update*
./esrs/esrsupdate.log
./esrs/archive/esrsupdate.log-2024-03-12.0.log
./esrs/archive/esrsupdate.log-2024-03-11.0.log
./esrs/archive/esrsupdate.log-2024-03-09.0.log
./esrs/archive/esrsupdate.log-2024-03-10.0.log
./esrs/archive/esrsupdate.log-2024-03-07.0.log
./esrs/archive/esrsupdate.log-2024-03-08.0.log
./esrs/sae_update_.log

Here are the most recent entries from esrsupdate.log:

2024-03-13 17:44:27,883 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-10, , ] Posting request:
2024-03-13 17:44:27,884 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-10, , ] Reg Auth Header for pre-reg calls: null
2024-03-13 17:44:27,884 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-10, , ] X-Forwarded-For: 172.18.0.4
2024-03-13 17:44:27,884 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-10, , ] X-Forwarded-Host: esrsde-app:9443
2024-03-13 17:44:27,884 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-10, , ] esrs/v1/update/currentVersion
2024-03-13 17:44:27,884 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-10, , ] RequestMethod: GET
2024-03-13 17:44:28,439 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-8, , ] Posting request:
2024-03-13 17:44:28,440 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-8, , ] Reg Auth Header for pre-reg calls: null
2024-03-13 17:44:28,440 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-8, , ] X-Forwarded-For: 172.18.0.4
2024-03-13 17:44:28,440 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-8, , ] X-Forwarded-Host: esrsde-app:9443
2024-03-13 17:44:28,440 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-8, , ] esrs/v1/update/latestVersion
2024-03-13 17:44:28,440 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-8, , ] RequestMethod: GET
2024-03-13 17:44:28,503 INFO com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-8, , ] SCG Toggle URL : http://localhost:6505/gateway/repo/status
2024-03-13 17:44:29,151 INFO com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-8, , ] Response code from getToggleKey :500
2024-03-13 17:44:29,152 ERROR com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-8, , ] Failed to get toggelKey: 500
2024-03-13 17:44:29,152 ERROR com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-8, , ] getToggleKey error:80
2024-03-13 17:44:29,844 INFO com.emc.esrs.rest.esrsupdate.VEUpdateVerMonitorResource [http-nio-6524-exec-8, , ] checking enable/disable 5x5x update flag!!!!!!
2024-03-13 17:44:30,516 INFO com.emc.esrs.rest.esrsupdate.service.UpdateFlagService [http-nio-6524-exec-8, , ] Resposne code from enable5x5xUpdate pcf service : 200 OK
2024-03-13 17:44:30,517 INFO com.emc.esrs.rest.esrsupdate.service.UpdateFlagService [http-nio-6524-exec-8, , ] resposne from enable5x5xUpdate - pcf service UpdateFlagResponse [scgUpdateFlag=Y, message=Enable the update flag, httpStatus=200 OK]
2024-03-13 17:44:30,547 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-1, , ] Posting request:
2024-03-13 17:44:30,547 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-1, , ] Reg Auth Header for pre-reg calls: null
2024-03-13 17:44:30,548 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-1, , ] X-Forwarded-For: 172.18.0.4
2024-03-13 17:44:30,548 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-1, , ] X-Forwarded-Host: esrsde-app:9443
2024-03-13 17:44:30,548 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-1, , ] esrs/v1/update/releasedetails
2024-03-13 17:44:30,548 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-1, , ] RequestMethod: GET
2024-03-13 17:44:30,600 INFO com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-1, , ] SCG Toggle URL : http://localhost:6505/gateway/repo/status
2024-03-13 17:44:31,237 INFO com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-1, , ] Response code from getToggleKey :500
2024-03-13 17:44:31,237 ERROR com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-1, , ] Failed to get toggelKey: 500
2024-03-13 17:44:31,238 ERROR com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-1, , ] getToggleKey error:80
2024-03-13 17:44:40,253 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-2, , ] Posting request:
2024-03-13 17:44:40,253 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-2, , ] Reg Auth Header for pre-reg calls: null
2024-03-13 17:44:40,253 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-2, , ] X-Forwarded-For: 172.18.0.4
2024-03-13 17:44:40,253 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-2, , ] X-Forwarded-Host: esrsde-app:9443
2024-03-13 17:44:40,253 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-2, , ] esrs/v1/update/currentVersion
2024-03-13 17:44:40,253 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-2, , ] RequestMethod: GET
2024-03-13 17:44:40,291 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-9, , ] Posting request:
2024-03-13 17:44:40,291 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-9, , ] Reg Auth Header for pre-reg calls: null
2024-03-13 17:44:40,292 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-9, , ] X-Forwarded-For: 172.18.0.4
2024-03-13 17:44:40,292 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-9, , ] X-Forwarded-Host: esrsde-app:9443
2024-03-13 17:44:40,292 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-9, , ] esrs/v1/update/latestVersion
2024-03-13 17:44:40,292 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-9, , ] RequestMethod: GET
2024-03-13 17:44:40,354 INFO com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-9, , ] SCG Toggle URL : http://localhost:6505/gateway/repo/status
2024-03-13 17:44:40,999 INFO com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-9, , ] Response code from getToggleKey :500
2024-03-13 17:44:40,999 ERROR com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-9, , ] Failed to get toggelKey: 500
2024-03-13 17:44:40,999 ERROR com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-9, , ] getToggleKey error:80
2024-03-13 17:44:41,278 INFO com.emc.esrs.rest.esrsupdate.VEUpdateVerMonitorResource [http-nio-6524-exec-9, , ] checking enable/disable 5x5x update flag!!!!!!
2024-03-13 17:44:41,515 INFO com.emc.esrs.rest.esrsupdate.service.UpdateFlagService [http-nio-6524-exec-9, , ] Resposne code from enable5x5xUpdate pcf service : 200 OK
2024-03-13 17:44:41,516 INFO com.emc.esrs.rest.esrsupdate.service.UpdateFlagService [http-nio-6524-exec-9, , ] resposne from enable5x5xUpdate - pcf service UpdateFlagResponse [scgUpdateFlag=Y, message=Enable the update flag, httpStatus=200 OK]
2024-03-13 17:44:41,561 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-4, , ] Posting request:
2024-03-13 17:44:41,561 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-4, , ] Reg Auth Header for pre-reg calls: null
2024-03-13 17:44:41,561 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-4, , ] X-Forwarded-For: 172.18.0.4
2024-03-13 17:44:41,561 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-4, , ] X-Forwarded-Host: esrsde-app:9443
2024-03-13 17:44:41,561 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-4, , ] esrs/v1/update/applyupdate
2024-03-13 17:44:41,561 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-4, , ] RequestMethod: GET
2024-03-13 17:44:41,581 INFO com.emc.esrs.rest.util.HTTPUtil [http-nio-6524-exec-4, , ] inside doAysnchPostIgnoreResponse_new
2024-03-13 17:44:41,584 INFO com.emc.esrs.rest.esrsupdate.service.ApplyPackageUpdateService [http-nio-6524-exec-4, , ] Inside isVEDevicekeyGenerated
2024-03-13 17:44:41,585 INFO com.emc.esrs.rest.esrsupdate.LoadConfiguration [http-nio-6524-exec-4, , ] End of properties loading
2024-03-13 17:44:41,585 INFO com.emc.esrs.rest.esrsupdate.service.ApplyPackageUpdateService [http-nio-6524-exec-4, , ] Device key is generated for this VE
2024-03-13 17:44:41,586 INFO com.emc.esrs.rest.esrsupdate.service.PostProcessService [http-nio-6524-exec-4, , ] No record found in DB matching this version
2024-03-13 17:44:41,586 ERROR com.emc.esrs.rest.esrsupdate.service.PostProcessService [http-nio-6524-exec-4, , ] Database select  for getPackageName failed due to:: 60
2024-03-13 17:44:41,586 ERROR com.emc.esrs.rest.esrsupdate.VEUpdateVerMonitorResource [http-nio-6524-exec-4, , ] Exception during SCG update or Install ESRSException
2024-03-13 17:44:41,586 ERROR com.emc.esrs.rest.esrsupdate.VEUpdateVerMonitorResource [http-nio-6524-exec-4, , ] In Internal parameter **************************

I don't see any error messages in sae_update.log; here is the end of it:

c836f7cf218f: Pull complete
4019e52eecdc: Pull complete
9c45da48e3f9: Pull complete
ab64027960d8: Pull complete
d2c1e549eca8: Pull complete
5e8ba7c60fc9: Pull complete
df16cc55b88d: Pull complete
89919ebab744: Pull complete
30c156f62b6e: Pull complete
0541e5c121bb: Pull complete
3dc49666dca4: Pull complete
d999de1f50f9: Pull complete
f288ff8aee23: Pull complete
7cfa8d124b37: Pull complete
4a5b79df77c3: Pull complete
3fe08e377877: Pull complete
6acdc2aac38a: Pull complete
dafdc2dd0363: Pull complete
Digest: sha256:c2866c2463785b069e89c84560fc4b6aec246c1dcf77ba341c327694a3d6a11f
Status: Downloaded newer image for dockerhost:9443/esrs-distribute/images/secureconnectgateway-appliance/sae_de:5.22.00.00-7125
dockerhost:9443/esrs-distribute/images/secureconnectgateway-appliance/sae_de:5.22.00.00-7125

Hello, at this point this one looks like it needs a proper engagement if you already got that far and instead of fresh redeploy you want it fixed, please raise an official ticket from https://dell.to/3TiKZKj

Respectfully,

@DELL-Young E​ Ok, I downloaded the 5.22 image. Where can I find an installation guide for redeployment? Thanks.