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Upgrade Issue Resolved | SCG version 5.20 --> 5.22
I saw one other post here that described the issue exactly as I was experiencing it. The upgrade to SCG5.22 from SCG5.20 downloads via the GUI but, it fails as soon as you click on "Install now". I tried to reboot the appliance, but that didnt help either.
Finally, I remembered that one of they key changes between the two versions is that TLS1/1.1 is no longer supported starting 5.22.
So, I went to the settings, and disabled TLS 1/1.1 there
- Settings/Environment Configuration -> Gateway configuration/Client TLS Settings
After the required gateway restart to remove this setting, tried the upgrade once more, and it went through just fine. it took almost 45 minutes to come back online.
p.s. Dell should do a better job of letting us know if there are tweaks required to make their upgrades work. I stumbled on to the solution, the alternative would've been at least a couple hours on Zoom sessions with Support that are entirely avoidable. This is the second consecutive upgrade that has an undocumented fix.
ysherza
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March 27th, 2024 15:02
My next instance has the same issue, and this "fix" didnt work. So, not sure what the actual issue is. Raised an SR to troubleshoot.
bomtrady
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March 28th, 2024 06:51
@ysherza hey there! have you retried the download and/or install? there seems to be a lot of instances that report a failure the first time round, and retry seems to work for most of them.
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DELL-Young E
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March 28th, 2024 13:39
Hello, thanks for choosing Dell and welcome to our community.
Based on cases logged and issues reported we do upgrade out code as well as documentation, thank you for bringing this up.
Respectfully,
ysherza
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April 4th, 2024 20:08
@bomtrady This is true. It almost never downloads fully the first time. What I've found helpful is to log on as root in a parallel session, and only start install after I see that the package download is successful