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October 17th, 2022 01:00

ConnectEMC Service getting stopped frequently on Avamar

Dears,

Current Avamar version is (19.4.0-116):

((

admin@zainirqbasbe03:~/>: gsan --version
version: 19.4.0-116
build date: Oct 16 2020 07:30:55
msg format: 13-10
SSL: TLSv1 OpenSSL 1.0.2p-fips 14 Aug 2018 (OwB:1.5.4.0, BSAFE Micro Edition Suite:4.6.1.0)
Zlib: 1.2.11
LZO: 1.08 Jul 12 2002
platform: Linux
OS version: SLES-64
Processor: x86_64
admin@zainirqbasbe03:~/>:

))

 

Frequently we are getting Critical Event for ConnectEMC since it is getting stopped:

((

admin@zainirqbasbe03:~/>: mccli server show-services
0,23000,CLI command completed successfully.
Name Status
---------------------------------- -----------------------
Hostname zainirqbasbe03
IP Address 172.20.189.54
Load Average 1.49
Last Administrator Datastore Flush 2022-10-17 08:00:15 AST
PostgreSQL database Running
Web Services Running
Web Restore Disk Space Available 254,606,568K
Login Manager Running
snmp sub-agent Running
ConnectEMC Not Running
snmp daemon Running
ssh daemon Running
Data Domain SNMP Manager Running
Remote Backup Manager Service Running
RabbitMQ Running
MCS Counter N/A
Replication cron job Not Running

admin@zainirqbasbe03:~/>:

))

 

any clue what to check and how to solve it?

 

346 Posts

January 18th, 2023 01:00

If the Scheduler is not started, restart the scheduler service

Maintenance windows scheduler capacity profile is active.
WARNING: Scheduler is WAITING TO START until Thu Mar 22 08:00:00 2018 PDT.
Next backup window start time: Thu Mar 22 20:00:00 2018 PDT
Next maintenance window start time: Thu Mar 22 08:00:00 2018 PDT
admin@NC-Avamar:~/>: dpnctl stop maint
dpnctl: INFO: Suspending maintenance windows scheduler...
admin@NC-Avamar:~/>: dpnctl start maint
dpnctl: INFO: Resuming maintenance windows scheduler...
dpnctl: INFO: maintenance windows scheduler resumed.

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