ESRS VE not Connected to EMC

Hi Guys

I'm having a issue after deploy the new ESRS VE 3.06.00.06

I followed all the steps for configuration and installation, worked fine

All the network EMC addres passed in "Network Connectivity testing to EMC"

In The Service Status, the esrshttpdlistener is the only that is not working.

I  tryed to restart this service, acessing SSH

#esrs esrshttpdftp stop and #esrs esrshttpdftp stop

but the ERSS VE status keeps not Connected

I opened a Service Request in support.emc.com but They are taking a long time to give me any idea

Do you guys have any ideas in how to solve this problem?

Many thanks