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rorydonnelly

6 Posts

8759

November 19th, 2019 08:00

ESRS VE Status "Loading" after upgrade to 3.40.00.14

Since upgrading to 3.40.00.14 ESRS is showing VE Status as constantly "Loading.." and never shows online or offline.  If I click on the Update tab, the "Latest Available Version" is blank.  In the Alerts tab, every entry is showing a status 500.  Unisphere is confirming that it can't talk to EMC via ESRS with the message "ESRS is enabled but is not able to connect to EMC".

Have rebooted the VE a few times to no avail.

Anyone else seeing anything like this?

rorydonnelly

6 Posts

November 20th, 2019 08:00

Okay, so I logged an SR and this is what happened:

ssh onto ESRS as root

"service esrshttpdR status" showed service had failed to start

  • cd /opt/httpdR/conf/extra
  • mv /opt/httpdR/conf/extra/slmscert.pem /opt/httpdR/conf/extra/sumacert.pem
  • mv /opt/httpdR/conf/extra/slmsservercert.key /opt/httpdR/conf/extra/sumaservercert.key

"systemctl start esrshttpdR" correctly started service, and VE is back online.

excessnet

3 Posts

November 19th, 2019 11:00

Got the same here... manage to move forward and fix some error, but I'm still stuck.

 

in the httpd.conf, I commented two line

and

 

 

# generated from default value of APACHE_MODULES in /etc/sysconfig/apache2
#
Include /etc/apache2/loadmodule.conf
#

 

 

 

then added this line to loadmodule.conf

 

 

LoadModule slotmem_shm_module             /usr/lib64/apache2-prefork/mod_slotmem_shm.so

 

 

 

Apache started... 

 

So, I edited /var/lib/esrsve/pgsql/data/postgresql.conf

to uncomment and modify this line 

 

 

 

unix_socket_directories = '/var/run/postgresql'

 

 

 

 

restarted postgresql

 

 

 

service postgresql restart

 

 

 

 

then reloaded modules

 

 

 

 

ldconfig

 

 

 

 

and restarted esrshttpdR

 

 

 

service esrshttpdR start

 

 

 

  

but it's still not working.

 

I got a missing module...

 

 

 

 

error while loading shared libraries: libiconv.so.2: cannot open shared object file: No such file or directory

 

 

 

stuck there as I don't want to install iconv on this server machine and I don't know where to get the right .so 

 

jasonsmsith

2 Posts

November 25th, 2019 09:00


Thank you so much for this. I was into this issue and tired to tinker around to check if its possible but couldnt get it done. Now that i have seen the way you did it, thanks guys
with
regards

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