SAMSUNG 256 gb SSD Firmware Update for Windows 7 TRIM?

DISCLAIMER:
As my post has been deleted because of offensive language, I post it again without the word in question.
But please DELL admin, instead of censoring, could you try to get some information ? Try to give the word to the people in charge that some things are going wrong and that loads of customers are having issues ?

ORIGINAL POST:
I'm starting to be used to this...
With my old Inspiron 9400/E1705 I had disconnection issues with the bluetooth card and bluetooth mouses (both logitech & microsoft mouses, both WIDCOMM and MS bluetooth stack).
DELL never solved the problem, they changed the mother board and the bluetooth card, but the problem really was the bluetooth card itself...(Wireless 355 Bluetooth Module 2.0 + EDR) Wireless 350 was working just fine.

I was not the only customer complaining, but it seems nobody's at DELL is trying to solve real hardware/driver issues...
They don't even update their drivers : ATI drivers was never updated and the one from ATI was not compatible (microcode excuse again), WIDCOMM bluetooth stack was outdated and they wasn't paying the newer licences, etc...

If they don't want to ensure support and updates, why do they change everything? It would be so simple if they'd let the standard drivers/firmwares!

Sadly it doesn't seem like anyone from DELL is reading this or understanding the implications.

But just in case, here's one last attempt - please DELL read the below and understand it:

• We are a group of premium users - by buying the largest 256Gb SSDs, it indicates we are customers buying the most expensive end of your brands
• Not supporting us is going to push us to other manufacturers who will.
• By failing to even answer what is a serious post - YOU ARE DAMAGING YOUR OWN BRAND

If I had Michael Dell's personal email I would send this to him - someone high enough up the management tree would care about this, even if you don't!

Quality JBHyperlite39, quality!

Good idea relaxed2000 - having a go at drafting one now. Will post a link.

- Rob

Guys,

Has anybody tried to reach an product manager at Dell an let him read this forum so they know that they have a lot of unhappy customers. Could someone arrange this; bundle this information and discuss it with Dell.

It's very easy... I don't have any problem by wiping my disk and firmware upgrade it. So at least they could spread the firmware update for experienced people. Offcourse Dell should also create an sollution for unexperienced people.

In case anyone missed the 2 essential phrases in Samsung's response:

Quote (from Samsung): '..DELL is reluctant to change it ...'

So there you have it DELL and Samsung know about it and DELL have told Samsung they are reluctant to change it. Official!

Quote (from Samsung): ' .... We do sincerely apologize for this ...'

An apology from Samsung - way more than we have had from DELL so far

To the DELL admins - please resist the urge to censor my last post - but just in case, it's cross posted here:

http://www.tomshardware.co.uk/forum/254961-14-warning-careful-ordering-dell-machines-ssds

At some stage, someone in DELL is going to get some pain for knowing about this and not sorting it, and someone else in DELL is going to get praise for being the one to run with it and get it sorted.

Trust me - I know how big companies work. A nasty issue like this will get sat on for as long as possible - but when it can't be stopped, the ones suppressing it come off badly and those who took an active stance get the kudos.

Why not be the person who gets the praise for sorting a PR disaster and averting unhappy customers choosing to take their business elsewhere?

In desperation, I thought I'd join others here who have attempted to get Samsung to help DELL adjust their attitude on this.

DELL leaves Samsung users in the cold with no TRIM support

I know the standard Samsung response to this is "contact DELL", but I really believe it is in Samsungs interest to lobby DELL to issue updated firmware with TRIM support as other manufacturers have.

Its making many DELL customers unhappy, and that bad press and unhappiness is likely to also be attached to Samsung.

http://en.community.dell.com/forums/t/19310219.aspx?PageIndex=1

http://www.tomshardware.co.uk/forum/254961-14-warning-careful-ordering-dell-machines-ssds

Please convince DELL to act before this escalates into a very bad PR story for DELL and Samsung.

I got the following response today:

Hello Rob Walker ,
Thank you for your inquiry to Samsung Semiconductor.

We do fully understand your point and we thank you for communicating your feeling so openly.
Our strategy needs to be adjusted and we definitely want to take some action.

Unfortunately, so far, the SSD delivered to DELL has a customized FW and DELL is reluctant to change it. We probably started to discuss this, but it won´t change over night.

We do sincerely apologize for this.

If you have any further questions, please send us more question again or visit our Homepage(http://www.samsungsemi.com).

Sincerely,
Semiconductor Business
Samsung Electronics Co,.Ltd.

Whilst there is no stated date or commitment in the reply - there is at least some recognition of the problem, and it sounds like possibly some discussion with DELL.

FWIW - my reply to this was as follows:

Thanks for your response.

I fully understand your explanation and position on this, I have also read similar comments from Samsung elsewhere.

The fact remains though that regardless of the fact we bought these machines from DELL, they have Samsung components in them too. Whilst our main complaint is against DELL, it also reflects poorly on Samsung too that such a major purchaser and reseller of their components is allowed to treat their end customers so badly.

As a company we have purchased DELL machines for more than 15 years - but this issue will make us reconsider that. Whilst that may not affect Samsung in terms of direct purchases from us, it will mean unhappy customers who may purchase machines that contain different components.

I would urge Samsung to lobby DELL as hard as possible to resolve this and limit any further damage done to the DELL brand, and any collateral damage done to Samsung's reputation as a result.

As an aside, I am actually at something of a loss what possible benefit DELL get from customizing your firmware - it just seems to create problems like this, and what benefit does anyone get from it? Certainly not us as users, and certainly not Samsung - maybe DELL should also review their practices and decide whether customizing firmware is really not just an obstacle to their customers.

Regards

-- Rob Walker

Question...

1. if I have the JTAG... how do I manually reflash the drive then ?

2. Can we create a tool to read the jtag from disk ?

3. Is it possible to change the firmware and let it check on another microcode so that it thinks that it is an corsair drive or an samsung drive ?

Looks like I had a post deleted as well.  I guess Dell doesn't like us talking about selling their junk and buying another companies parts.

I'm in France, I paid for a 3 years business warranty D+1 on site

I'm still waiting for any answer to my mails...

We're up to 34 signers as of today - that's a fair amount of spending $$, especially with a big name like Boeing on the list.

I'll leave it a few more days and then I guess we need to figure how to get it to someone in DELL who actually cares

I got a further response from Samsung today:

Hello Rob Walker ,
Thank you for your inquiry to Samsung Semiconductor.

We are fully aware of the problem exactly in the term that you mentioned.
Thank you very much again for sharing your view.
We will do everything that is in our power to solve this issue.

If you have any further questions, please send us more question again or visit our Homepage(http://www.samsungsemi.com).

Sincerely,
Semiconductor Business
Samsung Electronics Co,.Ltd.

It certainly sounds much more promising than anything from DELL so far, let's hope they follow through with it.

well well well

amazingly enough, my drive stopped working this morning.

maybe - just MAYBE, i'll get one with newer firmware in it.

if not, i'm going to send it back until i get one with new firmware.

doug

Good luck Doug, I reckon you'll have TRIM before we do.