Unsolved
7 Posts
0
627
Blue screen after wake up when on battery mode dell 7140
Hello
I have issue with blue screen after wake-up from sleep when PC is on battery. Not having this issue when plug-in mode.
I tried to reinstall windows, I tried to install and reinstall drivers.
The issue appeared after 2020 fall window update.
I tried to read several similar issues and it looks problem is with Chipset_Driver_INTEL-DPTF 1P6K2_WN32_8.1.10602.174_A00 driver.
Intel dynamic platform thermal framework. The driver is no longer working properly. I also tried to download newest version of IDPTF (which looks comes after window fresh install. It is worse .... Laptop restart when in sleep mode. And after wake up with mouse blue scree appear, when on battery.
It looks no log about blue screen in event manager!
Any idea?
PS: looks there is bug in your forum. After I checked in email me when somebody replies I have got error.
DELL-Cares
Moderator
Moderator
•
25.2K Posts
0
December 14th, 2021 05:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
anosk
7 Posts
0
December 14th, 2021 11:00
Hello
There is instructions where to place service tag in email from you.
anosk
7 Posts
0
January 29th, 2022 02:00
Hello
Do you test for this issue? Are you having same issue? Or it is something with my computer? Or it is driver problem? Or something alse?