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January 15th, 2017 13:00

Dell Venue 8 Pro (5855) touchscreen & Active Pen blind spot

Couple of days ago I bought new Dell Venue 8 Pro 5855 tablet and new Dell Active Pen PN556W. Main purpose of tablet would be taking notes and sketching, as this device seems to be ideal for that purposes. However my model seems have some problems with touchscreen.

On the left side of the screen there is ~1cm line right from the top of the screen to the bottom where neither touchscreen or Active Pen seems to work. This is very annoying while using Windows, as if I will hold the tablet horizontally,  this blind-spot will either cover whole task bar, or if I will reverse it, menu items of any software running. On Windows I can at least try to calibrate both touchscreen and pen, but it's still not perfect and both of the options will behave badly around mentioned part of the screen.

What is worse is that this issue would also affect BIOS making it unusable as none of the groups of settings inside BIOS can be expanded.

So far I have tried:

- installing latest drivers for all of the tablet systems using Dell Command

- Updating touchscreen firmware

- Temporary replacing Dell Active Pen drivers with Wacom Fell Drivers

- Replacing Dell Active Pen batteries

- Updating Windows 8.1 to Windows 10

None of the actions I have taken seems to fix mentioned issue, and now I'm lost.

Is there anything else I can to make it work correctly, or is this indication of my tablet model is having hardware issue? Tablet was bought just this week, so it's still on warranty.

4 Posts

February 10th, 2017 03:00

Epilogue: tablet has been send for warranty repairs, returned after couple of days and touchscreen works fine now.

January 17th, 2017 00:00

Hi egiru,

Thank you for writing to Dell Community Forum.

Have you tried calibrating the touchscreen and then using the stylus?

To calibrate, go to Control Panel → Tablet PC Settings.

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

4 Posts

January 17th, 2017 03:00

Yes, I have tried calibrating multiple times - both touchscreen and pen, only pen, only touch screen etc. It does help a little, but as I mentioned, it's still not perfect as both touchscreen and pen will behave badly around mentioned parts of the screen.

Additionally calibration affect only Windows operating system, in BIOS problem still exist regardless of the calibration.

15 Posts

January 21st, 2017 10:00

I have a 5855. It sounds like a defective touch screen.

5 Practitioner

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274.2K Posts

January 23rd, 2017 05:00

Hi Egiru,

Kindly update the drivers and then calibrate the screen.

Thanks

Robin

4 Posts

January 23rd, 2017 12:00

DELL-Robin D - unfortunately there are no driver updates available for my device.At this moment every driver is up to date. Additionally calibration on Windows will not cover the issue that is happening in bios.

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