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inspiron16 2-in-1 headset jack doesn't work
I don't get any sound in my headset when it is connected to the computer, although the sound continues to come through the speakers. Up to now the sound would come would work if I rebooted the computer with the headset plugged in, but now it doesn't work at all. I uninstalled and then re-installed Realtek without success. The headset works with other devices, so it has to be the computer. Any advice?
Chino de Oro
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May 13th, 2024 17:31
Dell systems use audio interface to assist users with audio devices selection. When an audio device is plugged in, a popup should follow and users can select the device (headset) and the size (earbud/over ear).
When there are multiple audio devices are available, users must select a sound output for preferred playback device. Go to volume control icon from tray area and the select sound output is at the right of volume bar.
If the popup for audio device selection does not work or the audio playback device does not appear, users might have to reinstall the audio driver.
mgorm245
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May 13th, 2024 17:37
Thanks for the reply. However, I am already aware of how to change the sound output, and have already reinstalled the audio driver.
Chino de Oro
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May 13th, 2024 17:51
Did you select headset when it was plugged in? Does your system have Waves MaxxAudio?
The audio driver requires MyDell or Dell Optimizer application to be installed to have full functionality.
mgorm245
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May 14th, 2024 12:52
Thank you for your continued assistance. Selecting headset is not an option. Speakers is the only option even when the headset is plugged in. It looks like Dell Optimizer is installed. It appears on the list of installed applications under "Programs and Features".
mgorm245
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May 14th, 2024 15:45
And my system does not have Waves MaxxAudio.