VNXE1600 keep rebooting into service mode. Tried reboot and reimage and unable to get the latest firmware to upgrade

Hello eugenelam,

If you still have a service contract on your VNXe1600 then you can download the OE from the following link. https://dell.to/3wyzmb1

What errors are you getting when your system tries to boot and go into service mode?

Hi Sam,

Unfortunately there is no more service contract with this unit. Anyway i can clear the cache or get the firmware? i need to get one of the server in there

This is the error i'm getting

* WARNING * This Storage Processor is in Service Mode  * WARNING *
* Run "svc_diag" to view system info or "help" for service commands  *
08:35:27 service@spb spb:~> svc_diag
======== Now executing basic state ========
* System Serial Number is: CKM00161300176
* System Friendly Host Name is: (none)
* Current Software version: upc_BearcatRel_5_upcBuilder-3.1.3.5754151-GNOSIS_RETAIL
* Unisphere IP address(es): Unable to determine IP address(es)
* SSH Enabled: true
* FIPS mode: Transitional or error <2>
* Boot Mode: Rescue Mode
* Post Faults:  0x0000
* Backend Faults:       0x0000
* Boot Faults:  0x1b00
* Rescue Reason:        0x1b20
* Rescue reason for code 0x1b20 - There is a problem with the system software on this Storage Processor. Please run Data Collection and then contact your service provider.
* SP Service Hint Code: 0xFC1B0003 - MCC cache lost

Hello eugenelam,

Based on the error that is shown “SP Service Hint Code: 0xFC1B0003 - MCC cache lost”, that requires tech support assistance to recover from MCC cache loss. Once the MCC is recovered then you can reimage your SP.

@DELL-Sam L​ 

the system is located in Penang, Malaysia

Hello eugenelam,

You can try to call support and they should offer you a pay as you need service for your VNXe 1600. Now if the system has been out of warranty for a long time, then they might not be able to offer that service.