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May 15th, 2024 02:17

Can't output S2721DS' native resolution 1440p on Dell Vostro

Hello,

Monitor is Dell S2721DS connected via HDMI, Windows Professional detects it and works OK for lower resolutions: I want to set 2560x1440 (it's the native panel resolution of S2721DS), but that resolution does not appear on the list the operating system let me to choose from.

laptop is Vostro 3420. Graphics Intel Iris Xe , driver updated. Windows 11 Pro

the 1440p resoltion cannot be set, wether it is as a secondary monitor, or the main one.

Would really appreciate some help and guidance, I bought the 27" especially for the 1440p resolution, now I'm stuck with using it in 1920*1080

thanks a lot!!!
best, david.
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I'm just following up on David's problem up there since I'm also experiencing the same thing, and it's ridiculous.

Dell should have fixed this problem a long time ago since they should be testing their laptops with their monitors. How come a Dell PC isn't able to output the native resolution of a Dell monitor? That's just incredible.

Hopefully, there is already a work around out there to this problem.

Please notify me if there is, thank you.




Here hoping for the best.

5 Practitioner

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5.1K Posts

May 15th, 2024 03:14

The HDMI port #3 of Vostro 3420 is HDMI 1.4.  It can only support full HD resolution 1920 x 1080.  If you want to run native resolution of S2721DS, use the USB-C #5 instead.  It can support DisplayPort 1.4 resolution (8K).




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