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Dell Wyse 5070 - NO OS, Could not install Thin OS
Hi!
I was reading the google for a whole day and had no success, so I will try to gain some information from here.
Our company had 70 pieces of 3010. Some of them dead under the time, (network issue [dead ethernet socket], video issue [red screen]), we bought a few 3040, which was good, but in some of our custom application we had a "line" on the texts, so we didnt bought more from this model.
Now we bought a used 5070 with Thin OS. I was suprised because I had no success even with finding this kind of thin clients. We bought two of them, one had Thin OS installed works perfectly. But the another 5070 had no OS.
I tried to read everything on the google, so I have this info:
Its possible to install Thin OS on it, because its supported in the matrix.
I need to use USB Imaging tool 3.1.0.
I need to download 8.6 merlin image.
I also read the USB compatibility matrix, so my usb device is good for this project.
I did all the steps, I booted from the usb device but I got error code 313.
I am stuck at this point and have no idea what should I do, I tried with multiple merlin images.
But I cant find any tutorial, video, anything how to do this.
So my question is, did anybody meet with this issue? Any solution?
buffalobound
3 Apprentice
3 Apprentice
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712 Posts
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January 21st, 2023 11:00
Lookup the service tag at dell.com/support to determine what operating system it was sold with.
If it was NOT purchased with ThinOS, you CAN install ThinOS 9 using the Wyse USB imaging tool and teh Merlin image. You will then have to purchase a "ThinOS Activation license" and activate it via Wyse Managenent Suite to be able to use ThinOS since you did not purchase it with device.
hadasn
5 Posts
0
January 30th, 2023 09:00
This is a working thin os machine
I bought it with no OS and I get error
Where can I get information about this? If It was purchased with thin os, can I install 8.x?
Where should I see?
buffalobound
3 Apprentice
3 Apprentice
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712 Posts
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January 30th, 2023 10:00
Your best course forward is to contact your Dell sales representative to work through this.
hadasn
5 Posts
0
February 23rd, 2023 01:00
Sadly still no success. I checked the bios settings and everything. In the bios I can see there is the 16 GB integrated storage, but for example when I click browse at the UEFI settings it writes "there is no filesystem". on the working machine I can browse the integrated storage...
Today I will try to add an SSD into it and see will it work with external drive or not.
hadasn
5 Posts
0
May 21st, 2023 12:00
Is there any email address where I can contact with Dell directly?
I was not able to fix this issue since February. I tried many times, read every article on the google... With no success...