WMS 4.3 Tomcat error

Hello all and thanks for any help! I'm trying to standup a new WMS 4.3 Standard instance on Windows Server 2022 Standard (dedicated server, fresh build). I can get the WMS Setup, but after installing Microsoft Configuration Manager client, I start seeing the below error in Tomcat logs and cannot access the management site. I tried to uninstall MCM client and still get the error, I try to re-install WMS and it works for a bit and then the error comes back.

Error: SEVERE [main] com.dell.custom.customHttp11NioProtocol.AESCBCEncryptionUtil.decryptWithAESCBC Error in decrypting the key : Given final block not properly padded. Such issues can arise if a bad key is used during decryption.
INFO [main] com.dell.custom.customHttp11NioProtocol.CustomHttp11NioProtocolWrapper.addSslHostConfig Error : Tried to decrypt the keystore password. Setting the password without decrypting

Thank you,

Jason

Responses(2)

DELL-Scott H

3 Apprentice

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745 Posts

0

April 22nd, 2024 13:33

You have a port conflict with the SCCM client and tomcat. I have seen this before.

This is a bit old, but you should be able to use it to get you headed down the proper path.

Request WMS service logs for review
- Tomcat related log files:
  - C:\Program Files\DELL\WMS\Tomcat-8\logs
- Stratus website log file:
  - C:\Program Files\DELL\WMS\Tomcat-8\stratus.log
- Noted date gaps in logs
  - This gives us the likely window for how long it’s been an issue
- Check Logs for error binding to port 8005
  - SEVERE [main] org.apache.catalina.core.StandardServer.await StandardServer.await: create[localhost:8005]:

java.net.BindException: Address already in use: JVM_Bind

Start > run > cmd > Netstat -ano
- Provides list of ports in use on the server
- Confirm whether port 8005 (default tomcat port) is already in use
  - Windows Express Updating Service for security updates may conflict
    - Would appear as system service with low PID such as PID =’4’
  - Check PID against Taskmgr if unsure of Process name
- Resolve Port Conflict by updating Tomcat config to use different port:
  - Tomcat Port defined in:
    - C:\Program Files\DELL\WMS\Tomcat-8\conf\server.xml
  - Confirm availability of open ports with netstat -ano
    - Recommend port 8010 to give space for other services and skip over other tomcat port requirements
  - Restart service (or entire server)
  - Confirm functionality restored

J

JBVCU

1 Rookie

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6 Posts

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April 23rd, 2024 21:34

O.K., fresh install of 4.3, I stopped the SCCM client for the install. The install completed, I got to the Inital setup page. I change the server.xml to 8010 and restarted the server. I'm still getting the same error message in the Tomcat log and the page is not coming up.

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WMS 4.3 Tomcat error