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April 26th, 2024 10:10

Wyse device agent cannot register to Wyse Managment Suite

Hello,

I have a trouble with add another Wyse device to Wyse Managment Suite. I have 7 device Wyse 5070 Thin Client with Windows 10 IoT. Agent Version is 14.6.10.4. My error is:

26.04.2024 12:07:33.586      I   6868    7    DNS_TYPE_TEXT : :####:syKK6AgcM6nR5ppMkisnEhqRMZK3+JTobEz9KBey3edOU5fDe4eUGDAv1M8AGeIZEv0ufbbw6zeASa4uQL5iIv3YF8prVreY76RskhAJqSKLCyC9vOrY/M18WWIaom1LqhfJL0tppiwd08Uwd/qQvQ==
26.04.2024 12:07:33.751      I   6868    7    Found MAC 1: :####:yHN8TXUZsYFqZUXnHm8jOn0tz3rTYnALkxNrCmY3dV9VXdg/sQnoM73zVp/aAfbWXz6ZN7k/vnp6GqTAlJZ2lg==
26.04.2024 12:07:33.765      I   6868    7    Ignore certificate validation ...
26.04.2024 12:07:33.793      E   6868    7    Unable to perform http request...
26.04.2024 12:07:33.797      E   6868    7    CCMConnectionData : :####:bDAzsk6TuWkl2oMHC9rLqYy00+v5b+4g0uDByyQedhVgC5uLl9nmKU41YHe00+HAB2RzfkZIMwXeHokwbcmFNkA2ong4uK9Z7g2lTUngwEQLCh9NlDhAe+HglSF7DirI60Rb++RROfQlOWX6U9cYsya+Z/K7lybKDTfPj4t0aQa55CQyGb0I/Kcv9yVNOZV9ewEJxrK3N3d9ffNJfvY9VyDKCHzSrzYn7u49Wcox9EiS6iRU0cKGk1OcEGptnMFkaN54JOUSdnET3UFako0/YF/2JiGnw6jqpAUAqy3r1Vjr882mZNmf97PkKcdyy0jQhD4S6qupZYJL1II+mQm9cA==
26.04.2024 12:07:33.800      I   6868    7    WebException returned ProtocolError - Remote server send: (400) request.
26.04.2024 12:07:33.803      E   6868    7    Server returned::####:ABj1mYH0KmXuMG288afpLp9Hw/J+g9oNsvQOy2ZmpoxoGLlx4Z5blFg0ar6ObPvZee7zHZzSrRV5bmHw0HYpag==
26.04.2024 12:07:33.806      E   6868    7    Unable to validate CCM server info!
26.04.2024 12:07:33.809      I   6868    7    Performing DHCP discovery
26.04.2024 12:07:33.840      E   6868    7    Discovery was not performed successfully. Error=CONFIGURATION_ERROR
26.04.2024 12:07:33.843      E   6868    7    PerformDiscovery : Discovery failed with error code CONFIGURATION_ERROR
26.04.2024 12:07:33.846      I   6868    7    DtcWDAService: Discovery Failed for : CCM
26.04.2024 12:07:33.857      I   6868    7    DtcWDAService: Will be waiting for 240 secs for next discovery to happen
26.04.2024 12:07:33.859      I   9084    1    IDLE
26.04.2024 12:07:33.863      I   9084    1    Enabling the controls

Can you help me?

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745 Posts

April 26th, 2024 12:41

Looks like you are using DNS_SRV discovery mode for registering the client.  What happens when you try to manually using the WDA agent on the thin client try  to register it?

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4 Posts

April 26th, 2024 12:47

@buffalobound​ 

Yes I use DNS_SRV discover. When I try register manually error is the same.

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745 Posts

April 26th, 2024 13:45

1) Is this pro or standard?  If it is Pro, make sure your license has not expired

2) Is there a chance this device was already registered?

Check both the unregistered and the enrollment validation pending group

3) What WMS build is this?

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4 Posts

May 6th, 2024 20:22

@buffalobound​ 

Hello, sorry for not answer.

1) This is free version WMS

2)This device never registry on any WMS. Enrollment validation pending is empty

3)My WMS version is 4.2.1.8

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4 Posts

May 13th, 2024 11:56

Hello,

Any ideas what is wrong?

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