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May 15th, 2024 21:24

17-9700 Power on problems

The laptop would not power-on.  I disassembled, removed the battery, put it back in again; the system would not power on whether the power supply was connected or not, or whether the battery was in or not.  I left it connected to the power supply over the weekend and on Monday it powered on, taking me directly to CMOS setup to enter current date/time.  For the next few days I did typical troubleshooting (updates/BIOS/etc.) and had no problems.  Battery power seemed normal. 

Now the laptop will not power on again.  Any help would be appreciated -- thx in advance.

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May 16th, 2024 09:22

Replace the cmos battery in the system and then try booting up.

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22-05-2024 12:29 PM

@DELL-Jesse L​ is it a some kind of unfunny joke or the laptop really have CMOS battery? 

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May 20th, 2024 13:17

I don't think there is a CMOS battery in this model.

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May 22nd, 2024 12:28

Hi. I have similar problem, but with one addition - red led light when I press power button. It lights red as long as I press power button. Do you have one? I've tried hard reset, but it didn't help me. 
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