DELL XPS 9320 Black screen

Hi,

It sounds like a frustrating issue with your Dell XPS 13. Here are a few steps you can try based on my experience with laptop repairs:

1. Check for Loose Connections:

   • The display cable might be loose. Try gently opening and closing the laptop to see if the screen flickers or shows any changes. This could indicate a loose connection.

2. Update Graphics Drivers:

   • Go to the Device Manager, find your display adapter, and update the drivers. Sometimes outdated drivers can cause display issues.

3. Update BIOS:

   • Visit the Dell support website and check for any BIOS updates for your specific model. Follow the instructions carefully to update.

4. Perform a Hard Reset:

   • Turn off your laptop, unplug it from the power source, and hold the power button down for about 20 seconds. Then, plug it back in and turn it on.

5. External Monitor Test:

   • Connect your laptop to an external monitor. If the external display works fine, it’s likely an issue with the laptop screen or its connection.

No, the screen needs to be changed... It has been only 1 year since I purchased it. The poor quality laptop I do not recommend anybody to purchase it.   

I had this problem as well. I took it to a Dell certified repair center. The technician checked the cables and then said that the screen needed to be replaced. He also connected an external monitor to the laptop to verify that the screen was still displayed on the external monitor when the laptop screen went black. Since the screen was still displayed on the external monitor when the laptop screen went black, he said that this ruled out a problem with the motherboard.