Worst computer and support ever!

The computer blue screen on Wednesday because I had it set to the NVme setting. Overnight and without warning, it updated to bios version 1.12 (which turned the storage to Raid On), which killed my system. Now it cannot be restored. They are coming to my house to replace the motherboard. Can you all believe that? My bios cannot be updated, I need a motherboard instead? Why did this switch? Magically they come up with an update on Wednesday to fix this? When I can't?!? I am so mad at support right now I can't see straight.