XPS 13 9300 Keyboard stops working

For about the last 4 months we have a user in Brazil who's keyboard will stop working. The only way to fix it is to install the 'Intel Management Engine Components Installer' 29 Jan 2024 after a reboot the laptop starts to work agian.

Dell Command Update says there are no updates needed.
We suspect that Windows update are installing there own version of the chip set drivers which break the keyboard.


Not sure how to resolve this any ideas?