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16
XPS 15 Boot/Dead Loop
Greeting,
I sent this laptop to a technician once and they said they couldn't fix it because of motherboard failure. Then, I sent it to another technician because the diagnostic test said there was no hardware issue, I just needed to update OS Recovery. But, when they opened the back cover, they found the wire for both fan's sensors was faulty. I detected it because I saw there was a salotape inside near both fans. The fans can work fine but the test also showed that both fans have failed the test.
They already tried to test using a new SSD to boot it, but the laptop keeps restarting and can't stay too long to update the OS Recovery. So, I wonder if the fans cause this issue? I did not want waste my money buying a new fan but can not solve the boot loop issue.
I think this laptop has a program clash that makes it cannot booting properly.
What else should I consider to check this issue?
I sent this laptop to a technician once and they said they couldn't fix it because of motherboard failure. Then, I sent it to another technician because the diagnostic test said there was no hardware issue, I just needed to update OS Recovery. But, when they opened the back cover, they found the wire for both fan's sensors was faulty. I detected it because I saw there was a salotape inside near both fans. The fans can work fine but the test also showed that both fans have failed the test.
They already tried to test using a new SSD to boot it, but the laptop keeps restarting and can't stay too long to update the OS Recovery. So, I wonder if the fans cause this issue? I did not want waste my money buying a new fan but can not solve the boot loop issue.
I think this laptop has a program clash that makes it cannot booting properly.
What else should I consider to check this issue?