SupportAssist Enterprise upgrade to Secure Connect Gateway failed

Did you ever resolve this?  I'm getting the same error.

If you look at the front page right below about do you have a red X to the left of "Connect to Dell EMC"? I suspect that is the problem but I am unsure how to correct.

There is a KB article but apparently I do not have access to it: https://www.dell.com/support/kbdoc/en-us/000193553/SAE-VE-shows-not-Connected-to-Dell-EMC

Here is the article. Not sure if I can attach the file. I am having the same issue as well. I just opened a support ticket with Dell since I am unable to update from Version 4 to 5.

Seeing the same issue. Migration log in C:\Temp shows the following:

10:23 : Inside checkmultirun
10:23 : Created migration flag file
10:23 : Laucnhing migration script.
10:23 : Inside isSAEInstalled.
10:23 : SAE 2.x Installed version : 2.0.80.25
10:23 : Check SAE 2.x Installed : True
10:23 : Stopping service - SupportAssistService
10:23 : SupportAssistService current status : Running
10:23 : Inside ServiceDo : SupportAssistService - stop
10:23 : ServiceDo - ServiceNameSupportAssistService Operation=stop Error =
10:23 : Starting the SAE 2.x Database migration.
10:23 : Inside installLocation.
10:23 : Inside installLocation : C:\Program Files\Dell\SupportAssist\
10:23 : Executing command : "C:\Program Files\Dell\SupportAssist\jre\bin\java" -DSUPPORTASSIST_HOME="C:\Program Files\Dell\SupportAssist" -cp ".\*;C:\Program Files\Dell\SupportAssist\lib\*" com.dell.sae.datamigration.application.DataMigrationApplicationLauncher > C:\temp\database-migration.txt
10:23 : Migration completed with status : 0
10:23 : Database migration completed ,starting installation of Dell Technologies Secure Connect Gateway.
10:23 : Inside isSilentInstall.
10:23 : Inside isSilentInstall : True
10:23 : Inside scgInstaller.
10:23 : Dell Technologies Secure Connect Gateway Installed with Status : 1603
10:23 : Dell Technologies Secure Connect Gateway Installation failed with Status : 1603
10:24 : Secure Connect Gateway installation failed with status : 1603, Starting SAE Services - SupportAssistService current status : Stopped
10:24 : Inside ServiceDo : SupportAssistService - start
10:24 : ServiceDo - ServiceNameSupportAssistService Operation=start Error =
10:24 : Starting SAE Services - SupportAssistService.
10:24 : Inside Migration CleanUp
10:24 : Inside gettimeStamp.
10:24 : Migration CleanUp : Backup - C:\temp\data_2022-05-03102405
10:24 : SAE 2.x to SCG 5.x script execution completed.