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Master passwords will no longer be given out through this Forum
Due to customer security concerns, going forward, this can no longer be done through the Forum. You must call in to Dell Technical Support for your country. They will verify all of your data as the owner of the laptop, put you on hold, and then contact an L2 technician to get the password reset.
Please read the following document discussing recovering system passwords.
Dell customer care/service. If already out of warranty, click here. Find your Service Tag
DELL-Chris M
#IWork4Dell