Precision 3551 & 3561 overheating

I have the same problem with my Precision 3561. It overheats only when I have it plugged into charger or docking station.

I have to unplug it when it starts getting too hot or it switches itself off

I have same heating issue with employer provided Precision 3561. It just shuts off due to overheating when on plain desk.

Really wonder how Dell is getting away by selling such substandard hardware to all these IT companies.

are you running this with nvidia discrete gou?

if so, which one?

mine is 7560 , using NVIDIA RTX A4000, very very hot on the surface, even I turn off 4/8 CPU cores, and tune down the tdp to 10W on CPU side,  it seems the GPU is the problem, i down-tuned the cpu core and memory clock to minimum using MSI burner, still tooooo hot,  not usable, will ask IT to return or change to different one

just as a "last try" possible suggestion:

I read from another Precision user experiencing this problem, and for him/her it turned out the Nvidia driver was the culprit all along.

WindowsUpdate continually pushes the Latest Nvidia driver available, overwriting the Dell-sanctioned (likely older) driver.

You might just try to download the Dell "officially supported" nVidia driver from Dell Support page using your systems TAG.  

Set Windows update to "pause" for a few weeks, before installing the older Dell driver, ofc.  Then see how it runs.

(Might be worth a try)

Ill try to find the OP, but ive been scouring the web everywhere so not certain ill be able to find it.  For that user, though, apparently the heat problem immediately stopped from then on....

Hi 

I am really worried about the overheating of Dell Precision 3551 laptop PC. Just working with simple Microsoft office and some multimedia usage but the processor is heating up like burning the laptop and diagnostics gives me even temperature up-to 98 degree centigrade,  Really surprised and tired off this issue. The laptop is under warranty and despite getting support from dell after sales service, they have replaced the internal overheating related parts but the problem still persists. They further say that we cant do anything more you may call customer support service but the engineer from dell support centre were also surprised and saying that this may be a design fault. Really annoying that paying the huge amount for Dell i7- 10th Gen its not even capable to perform the simple tasks and gets overheated and sometimes even shut off and hangs.... Don't know what can be the way forward Dell thermal power manager has been installed and set to cool, optimized etc. no solution. 

Kindly someone guide me what can be the solution... 

Thanks and Regards

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@BZeeee wrote:

7560 , using NVIDIA RTX A4000, 

1. even I turn off 4/8 CPU cores, and tune down the tdp to 10W on CPU side, 

2. it seems the GPU is the problem, i down-tuned the cpu core and memory clock to minimum using MSI burner, still tooooo hot,  not usable, will ask IT to return or change to different one

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@BZeeee ,

1. I would not suggest that. Try to look for a better solution.

2. After-Burner should take care of it. If new fan-curves don't help, have you tried lowering GPU Power-Limit down to 90% or 80% (something around there).

@fah , @PS4 Gamer (and others)

These are very powerful laptops, all closed up into a very small package. To me, sounds like more cooling (ie better fan curves) would be a good place to start,

I don't have one of these but I do have a XPS-15 (9520) Intel i7 / 32gb / Nvidia RTX-3050 .

I would suggest:
- SpeedFan to adjust the system-and-CPU fans up higher
- MSI After-Burner to adjust the GPU fans up higher (better fan-curves)
- Maybe even Throttle-Stop to control CPU-Speed and various other things

That should take care of it. The desktop Precision Workstation towers (with similar hardware inside) are much larger providing for better airflow.. Larger fans are used, than can run slower and still cool adequately. There is no magic here, just physics (thermal dynamics). 

If none of the above works, I would try a quality laptop-cooler.

What I have done was: set Thermal Management from Optimized to COOL into BIOS setup of a Precision 3561.

Same problem with Precision 3561! the system is up to date. The laptop works perfectly fine on battery, the temperature in in range around 60-70 C. However, when I start charging my laptop while having my simulation on, the temperature rise by 10-30! C, sometime it hits 100 C.

I can't work , the fun is too noise and the package too hot!

I'm so dissapointred DELL.

Please resolve this issue as soon as possible

After the service call, has the system temp remained lower?

I have a similar problem with my 7750.

Downloaded Intel Extreme Tuning Utility from intel website.

https://www.intel.com/content/www/us/en/download/17881/29183/intel-extreme-tuning-utility-intel-xtu.html?

This gives lots of details, especially about the power settings which I found to be set very high so that even with moderate loads the processor cores were reaching T-junction temperature of 100degC and the processor was Thermal Throttling almost constantly. The BIOS power settings are PL1 75W PL2 135W. Using this tool I have been able to reduce the settings so that the processor cores do not reach the 100degC but run at a more acceptable level of 80-90deg without losing too much power and the system now more safely and less stressfully power throttles

The Intel site also has quite a lot of information about their recommended power and temperature settings for individual processors. I found the details for my chip at

 https://ark.intel.com/content/www/us/en/ark/products/201897/intel-core-i710850h-processor-12m-cache-up-to-5-10-ghz.html 

I am in no way trying to overclock my processor but I found lots of info at

https://www.intel.co.uk/content/www/uk/en/gaming/resources/overclocking-xtu-guide.html

I have posted to this site but it is as yet  unresolved

 See under "Precision 7750 power levels"

Same solution worked for me when I was facing high temps with previous XPS/Precision laptop. That is changing the power/thermal management to Cool.

The first change I made was to set COOL temperature management in the BIOS.

The fans came on a little sooner but still after the core temps showed 100degC so it made a little difference but the processor was still repeatedly Thermal Throttling with core temps showing 100degC.

My laptop chip is locked so the settings available for change are limited but this tool was very straightforward to use.

Setting lower PL1 PL2 TIME values with Intel XTU solved the heat issue 

Unfortunately the settings will not persist after shutdown/restart as the Intel tool suggests.

This is what I did with my 7770, according to geekbench it actually performs better in cool than performance.