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mkmat
Joined Friday, August 19, 2022
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mkmat

mkmat • Joined 

August 19th, 2022

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mkmat
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1 year ago

I have an Inspiron 7620 2-in-1 and the recommended active pen PN5122W. It works for a few minutes after restarting the laptop, then just stops being detected by the screen. The battery in the pen is brand new and I have tested it and confirmed the battery has full power. I have looked at Dell Perip

mkmat
commented on 's post

1 year ago

I have an Inspiron 7620 2-in-1 and the recommended active pen PN5122W. It works for a few minutes after restarting the laptop, then just stops being detected by the screen. The battery in the pen is brand new and I have tested it and confirmed the battery has full power. I have looked at Dell Perip

M

There is no fix. I believe that Dell is aware but is not willing to put in the resources to fix the problem.  

mkmat
commented on 's post

2 years ago

I have an Inspiron 7620 2-in-1 and the recommended active pen PN5122W. It works for a few minutes after restarting the laptop, then just stops being detected by the screen. The battery in the pen is brand new and I have tested it and confirmed the battery has full power. I have looked at Dell Perip

M

Hi @DELL-Cares! Thanks for responding. There are hundreds of direct private messages related to this issue in my account.  The messages go back to last year.  Can you please pass me on to an expert?  The people that are handling the w

mkmat
commented on 's post

2 years ago

I have an Inspiron 7620 2-in-1 and the recommended active pen PN5122W. It works for a few minutes after restarting the laptop, then just stops being detected by the screen. The battery in the pen is brand new and I have tested it and confirmed the battery has full power. I have looked at Dell Perip

M

The first disconnect took like 20 minutes for me and then the time just keeps getting shorter and shorter.    

mkmat
liked 's comment

2 years ago

New update from me. Eventually, it gets worse and worse. Three disconnections today. For the last, I had to restart my computer entirely to solve the problem.

mkmat
commented on 's post

2 years ago

I have an Inspiron 7620 2-in-1 and the recommended active pen PN5122W. It works for a few minutes after restarting the laptop, then just stops being detected by the screen. The battery in the pen is brand new and I have tested it and confirmed the battery has full power. I have looked at Dell Perip

M

Those fixes did not work for me (Inspiron 7620 with PN5122W). Dell indicated that the stylus issue is not a known issue and now wants to replace my computer... again.  I have no confidence that another replacement will be any different than th

mkmat
commented on 's post

2 years ago

I recently got my laptop and pen a few weeks ago and the first few days we're fine, but now my PN5122W pen (that I bought from Dell because it was the recommended model) disconnects after 10 minutes or less of use. The batter is brand new. I read through another discussion and made sure all my drive

M

See also, https://www.dell.com/community/Inspiron/Inspiron-7620-and-Pen-PN5122W-stop-working/td-p/8216495 There is a problem with the pen/computer and Dell has told me it's not a "known" issue.  That's probably why it's not getting fixed. 

mkmat
commented on 's post

2 years ago

I have an Inspiron 7620 2-in-1 and the recommended active pen PN5122W. It works for a few minutes after restarting the laptop, then just stops being detected by the screen. The battery in the pen is brand new and I have tested it and confirmed the battery has full power. I have looked at Dell Perip

M

I'm fairly certain I tried all those options in the Device Manager with no luck. If it works for you, please let me know, and I'll try again.  

mkmat
liked 's comment

2 years ago

Just wanted to chime in here that I am also experiencing this issue, I have an inspiron 7620 with Intel graphics and I have experienced the issue with both the PN5122W and the PN7522W. Based on the comments in this thread, contacting dell support see

mkmat
commented on 's post

2 years ago

I have an Inspiron 7620 2-in-1 and the recommended active pen PN5122W. It works for a few minutes after restarting the laptop, then just stops being detected by the screen. The battery in the pen is brand new and I have tested it and confirmed the battery has full power. I have looked at Dell Perip

M

So this is the whole line of computers... I wonder if this is tied to a grounding issue with the touchpad on these models as well. I wish I could actually speak to an engineer working on this issue as I'm sure they have probably diagnosed it. 

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