IT Service Management (ITSM) is a new approach that looks at IT comprehensively — enabling new efficiencies and capabilities that transform old models of systems management. It focuses on how you deliver services to your customers and involves multiple systems and processes. ITSM can help:
- Optimize IT costs
- Control risk
- Demonstrate transparency
- Assure quality of service
- Increase business value
Maximize your resources and manage the delivery of your IT with Dell™ and BMC™ ITSM solution portfolio. Discover complete and end-to-end ITSM solutions that can help accelerate the realignment of IT with business value.
The ITSM solution portfolio offers comprehensive ITSM capabilities that enable you to automatically provision and configure your business services within traditional, virtualized and cloud-based data centers from a single platform.
The ITSM solution portfolio includes:
- Dell Consulting Services
- IT service management strategic assessment
- Service request and support assessment
- Service catalog assessment
- IT asset management assessment
- Service costing and chargeback
- BMC Remedy OnDemand — offers a comprehensive and private cloud solution hosted by Dell to help reduce administrative workload, lower IT costs and protect sensitive information
- BMC Remedyforce — offers an IT Infrastructure Library (ITIL)-compliant and out-of-the-box help desk solution
The solution portfolio offers the following key innovations for ITSM:
- Data integration
- Data center orchestration
- Lifecycle Controller integration
- Native instrumentation
- Dell Services portfolio
Dell and BMC Software ITSM solutions enable you to speed up your IT transformation by helping you:
- Build end-to-end infrastructure and capabilities
- Automate IT service processes
- Improve decision making and orchestrate workflow across cloud, virtual, distributed and mainframe resources