Review the key features, configurations and details of Dell™ SupportAssist and learn about the following information, which can help you install and use the tool:
- Installing, upgrading and uninstalling SupportAssist
- Using SupportAssist
- Troubleshooting
SupportAssist transparently collects information about your computer hardware and software, and automatically creates support cases when issues arise — helping Dell to provide you with an enhanced, personalized and efficient support experience. The data collated will help Dell solve common problems, and develop product and service features that you require most.
SupportAssist integrates with OpenManage™ Essentials to support the following Dell Enterprise server and storage solutions using as-maintained environment data:
- PowerEdge™ servers running:
- Microsoft® Windows® 2008 Standard, Enterprise and R2
- Red Hat® Enterprise Linux® 5.5
- SUSE® Enterprise Linux 10 and 11
- VMware® ESX and ESXi 3.5, 4.x and 5.0
- PowerVault™ MD storage arrays
- PowerConnect™ Ethernet switches
SupportAssist features:
- Remote monitoring
- Automatic support case creation
- Proactive parts dispatch