PowerEdge: Server Processors - Information and Troubleshooting

Summary: Information about how Troubleshooting and Diagnose PowerEdge servers and CPU issues.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

Processor error messages banner

How to better understand and troubleshoot processors (CPU) in Dell PowerEdge servers, find information for upgrading server CPUs and learn to test the computing power.

2CPU image  

Through the navigational menu below, you find Dell Knowledge Base articles available for CPUs in PowerEdge servers.

  • Learn more on the different processor technologies
  • Troubleshoot most of the common problems encountered
  • Optimize the performance of the processors
  • Report possible hardware issues

Error iconError Messages: Find errors and start diagnostics.

 

Note: We help you identify the PowerEdge server generation of your system, check Dell PowerEdge servers by generation
 

1. Hardware diagnostics - ePSA

  • Test all hardware components
  • Available on servers since PowerEdge server generation 11 (except T110)
  • Available as a feature of a life cycle controller
  • A reboot is required
  • The results cannot be saved

 

Note: Hardware diagnostics for generation 12 and 13 servers always tests all components of the server first.

How to Run Hardware Diagnostics on your PowerEdge Server

2. Intel Processor Diagnostic Tool

  • Available as a third-party tool
  • Measures CPU performance
  • Works on Windows without rebooting the system
  • The results can be saved

How to run a diagnostic on the Processor when the system performance is slow. 

 

Note: The Intel processor diagnostic tool is not valid for Intel Xeon Gold 5318Y and Silver 4310 and 4314 and Bronze 3206R on 15G servers.
Note: The Intel processor diagnostic tool is not valid for Intel Xeon Platinum 8480 and Silver 4316 and 4310T on 16G servers.
Note: The Intel processor diagnostic tool is not valid for Intel Platinum 8488C and 8472C and Gold 6454Y and Silver 4316 and 4314 on 17G servers.
Note: If these tools have been used to diagnose the cause of the issue, a report is typically displayed that can be saved for analysis. Note down where the report was saved.

Support iconSupport Preparation: How to contact Dell Support.

More Resources

Affected Products

Poweredge C4140, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX5016s

Products

PowerEdge XR2, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550 , PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8610t, PowerEdge XR8620t ...
Article Properties
Article Number: 000179752
Article Type: How To
Last Modified: 26 Jan 2026
Version:  16
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.