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volex

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1 Message

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May 15th, 2024 13:31

DSU Linux Dell System Updater appears down

Trying to check for new updates via dsu and it appears unable to download these, is this a dell server issue?

[root@server ~]# dsu --apply-upgrades
DELL System Update 2.0.2.3
Copyright (C) 2014 -- 2023 DELL Proprietary.
Verifying catalog installation ...
Installing catalog from repository ...
Fetching dsucatalog ...
Could not download the catalog. Please check the configuration
Progress report is available at:/usr/libexec/dell_dup/DSU_STATUS.json
Exiting DSU!

Seeing the same across multiple boxes/os'/networks

DELL-Chris H

Moderator

 • 

8.5K Posts

May 15th, 2024 20:29

Volex, 

 

The service doesn't appear to be down, as it is currently accessible from my end. What I think this may be is environmental or configuration based, but let me look into the issue for you and do some research as to the possible cause. 


I will get back with you as soon as possible. 

 

 

pjwelsh

1 Rookie

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42 Posts

May 16th, 2024 11:24

This is a 'me too' response for the last 3 daysish. I think it came back online for a short time recently but can't swear to it... However it is not a usable repository now:
dell-system-update_dependent                                            208  B/s | 544  B     00:02    
Errors during downloading metadata for repository 'dell-system-update_dependent':
  - Status code: 500 for https://linux.dell.com/repo/hardware/dsu/mirrors.cgi?osname=el9&basearch=x86_64&native=1 (IP: 143.166.156.113)
Error: Failed to download metadata for repo 'dell-system-update_dependent': Cannot prepare internal mirrorlist: Status code: 500 for https://linux.dell.com/repo/hardware/dsu/mirrors.cgi?osname=el9&basearch=x86_64&native=1 (IP: 143.166.156.113)
Ignoring repositories: dell-system-update_dependent


The report from the Dell server is :
curl -o - "https://linux.dell.com/repo/hardware/dsu/mirrors.cgi?osname=el9&basearch=x86_64&native=1"
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator at 
 mailman-owner@lists.us.dell.com to inform them of the time this error occurred,
 and the actions you performed just before this error.</p>
<p>More information about this error may be available
in the server error log.</p>
</body></html>​


I have sent mailman-owner@lists.us.dell.com email an email.

DELL-Chris H

Moderator

 • 

8.5K Posts

May 16th, 2024 15:44

Upon researching the issue you reported, we were able to reproduce the issue and are looking into it. I do want to thank you for taking the time to let us know, so that we can look into addressing the cause. 

 

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