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Delivering accessibility through GenAI
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CustomerCity of Amarillo
IndustryState & Local Government
LocationUnited States
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Vision
In order to bridge the language gap for residents of Amarillo, Dell Professional Services consulted Assistant City Manager and CIO Rich Gagnon and his team on the creation of a GenAI digital assistant with the ability to communicate in multiple languages.
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Solution
Residents can access information through Emma, the GenAI digital assistant that lives on the city’s website.
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Impact
The large language model serves a city in which 24% of residents do not speak English, bringing more effective and efficient disbursement of important information for all residents, regardless of their native language.
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Rich Gagnon, Assistant City Manager and Chief Information Officer, City of Amarillo
"We're not afraid of the future. We're embracing this wholeheartedly."
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Business Results
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24% of the Amarillo population does not speak English.
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One middle school has 62 languages and dialects spoken.
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Residents ability to interact with a digital assistant in their own language is transformational.
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How City of Amarillo Leveraged Dell Technologies
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Dell Generative AI
Strategically utilizing rich, high-quality data to leverage the power of GenAI.
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Dell Professional Services
Align your business and IT priorities to accelerate innovation.
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Dell PowerEdge Servers
Power your innovation engine with technology solutions that help you innovate, adapt, and grow.
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