Your Right to Cancel
If you are a consumer customer, you have a right to cancel your purchase contract since your purchase contract with Dell was concluded ‘at a distance’.
Please note that the Right to Cancel only applies to consumer customers who have purchased for personal use.
For Product order cancellations / returns – you have 14 calendar days in which to request cancellation of the purchase and return the Product, starting on the later of the day after:- 1) the day you receive your Order Confirmation OR 2) the date of delivery;
For Services order cancellations / returns – you have 14 calendar days to cancel and return as above, starting on the day after the day you receive your Order Confirmation. If you cancel within the 14 days and you have requested or accepted performance of the Service, then you will be refunded pro-rata based on the Services performed up until the date of receipt by Dell of the cancellation notice. You lose the right to cancel if the Services are fully performed within the cancellation period; and
For Software order cancellations / returns - you have 14 calendar days to cancel and return as above, starting on the day after the day you receive your Order Confirmation, except that you lose your right to cancel if you download or begin using the Software during the 14-day cancellation period. You may not obtain a refund on return of a Software or operating system element of a Product only. If you don’t want the pre-installed software or OS, you should return the Product.
Unfortunately, we cannot accept changes to an Order once it is submitted. But if you are aware of an error, you may be able to cancel your order and re-submit a further, corrected order.
Exercising your Right to Cancel
If you wish to exercise your Right to Cancel, you must inform us of your decision to cancel by submitting the online returns form (accessible through the Dell Order Support page), or by contacting us via your preferred means including by telephone (0800 085 4878 Mon to Fri, 9am – 6pm). Cooling-off returns are managed in accordance with your Right to Cancel.
For any other return query, including if more than 14 calendar days have passed since delivery of your order, please contact us using the “Contact Customer Support” button accessible through the Dell Order Support page.
