Go to Dell.com/orders and enter your order number.
Select “Return Items”. Verify your identity and follow the directions to submit your return.
Dell will arrange for collection of the order(s) or otherwise provide instructions for return.
Track your return online. Go to Dell.com/orders, enter your order number and select “View Details” to learn more. Dell will issue your refund, within 14 calendar days of receiving your return request. However, Dell may withhold payment pending receipt and verification of the returned order.
Your Right to CancelIf you are a consumer customer, you have a right to cancel your purchase contract since your purchase contract with Dell was concluded ‘at a distance’.Please note that the Right to Cancel only applies to consumer customers who have purchased for personal use.For Product order cancellations / returns – you have 14 calendar days in which to request cancellation of the purchase and return the Product, starting on the later of the day after:- 1) the day you receive your Order Confirmation OR 2) the date of delivery;For Services order cancellations / returns – you have 14 calendar days to cancel and return as above, starting on the day after the day you receive your Order Confirmation. If you cancel within the 14 days and you have requested or accepted performance of the Service, then you will be refunded pro-rata based on the Services performed up until the date of receipt by Dell of the cancellation notice. You lose the right to cancel if the Services are fully performed within the cancellation period; andFor Software order cancellations / returns - you have 14 calendar days to cancel and return as above, starting on the day after the day you receive your Order Confirmation, except that you lose your right to cancel if you download or begin using the Software during the 14-day cancellation period. You may not obtain a refund on return of a Software or operating system element of a Product only. If you don’t want the pre-installed software or OS, you should return the Product.Unfortunately, we cannot accept changes to an Order once it is submitted. But if you are aware of an error, you may be able to cancel your order and re-submit a further, corrected order.Exercising your Right to CancelIf you wish to exercise your Right to Cancel, you must inform us of your decision to cancel by submitting the online returns form (accessible through the Dell Order Support page), or by contacting us via your preferred means including by telephone (0800 085 4878 Mon to Fri, 9am – 6pm). Cooling-off returns are managed in accordance with your Right to Cancel.For any other return query, including if more than 14 calendar days have passed since delivery of your order, please contact us using the “Contact Customer Support” button accessible through the Dell Order Support page.
Track your return online.Go to Dell.com/orders, enter your order number and select “View Details” to learn more. We’ll issue your credit or refund after we receive and validate your authorized return.
Refunds will be processed as soon as possible and you will usually be refunded within 14 calendar days of receipt by Dell of your cancellation notification.Once you have notified Dell of your wish to exercise your right of cancellation, you can either choose for Dell to arrange collection of the Product(s) or you can return the Product(s) yourself via a Dell authorised drop-off location. You must return Product(s) in their original condition and within 14 calendar days of your cancellation notification unless Dell provides a later collection date. Dell may charge you for any damage caused to the Product(s). Where Dell arranges collection, return shipping will be free, unless Dell has notified you otherwise. Dell may withhold payment of your refund pending receipt and verification of the returned Product (in its original condition).
No, there are no restocking fees.
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