Dell Care Suite for PCs

Dell Care Premium: The Ultimate PC Protection and Support​

Your PC, Our Priority: Expert support at every step.

Comprehensive PC care with 24/7 support, onsite repairs, issue detection & resolution, Accidental Damage Service and worldwide coverage.

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Built by us, supported by us.


Enjoy 24/7 hardware and software support. Our experts are available to help with everyday issues like internet access, email or Microsoft 365 troubleshooting.

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Dell Care Suite for PCs

Basic

Hardware support, available weekdays during local business hours.

Dell Care Plus

Provides 24/7 expert support, onsite repairs, issue detection and resolution, data back up help, and worldwide support for a hassle-free experience.

Dell Care Premium


Provides 24/7 expert support, onsite repairs, issue detection and resolution, data back up and parental control setup assistance, automatic performance boosts and worldwide coverage.
 FeaturesBasicDell Care PlusDell Care Premium
 Support Essentials
  Hardware issues? We’re here by phone, chat, or onlineBusiness Hours24/724/7
  Software trouble? We fix web access and tools like email and Microsoft 36524/724/7
  PC repair at home, school or work after remote diagnosis3Varies1-2 Business Days1-2 Business Days
  Support that travels with you, near or far
  Help to back up important files and memories
  Keep your child safe online with parental control set up help
  Repairs for accidents like drops, spills, and electrical surges4Optional 
Add on
 SupportAssist Technology Enabled Features12
  Monitor your PC's health, performance, and security—all in one spot
  AI proactively uncovers issues, informs you, and starts the resolution process
  AI predicts hardware failures early and we’ll send replacement parts
  Gets rid of viruses and malware to keep you secure
  Automatically keeps your PC stable, connected, and fast

Our Dell Care promise,
our experts are here to help and keep
things running smoothly.

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From our hands to yours.
Get 24/7 hardware support
from the creators of your PC. ​

Get the best in PC care

Enjoy data back up and parental control
setup assistance, plus Accidental
Damage Service with no deductible.

Add Additional Support

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Dell Support Services for Home is the support offering for Dell PCs to enhance overall user experience and assist when there are device related issues. It combines the power of technology and human expertise to help the users take care of their device. We provide three levels of care - Basic, Dell Care Plus, and Dell Care Premium, so you can choose the experience that fits how essential your PC is to your daily life.

Dell Care Suite for PCs is designed for the users who want dependable, hassle-free support for their personal use systems. It’s built for everyday PC users - students, remote workers, content creators, families, travelers, and anyone who relies on a computer as part of their daily routine.

When your home PC is the one you rely on every day, Basic support with only hardware help during local business hours is no longer enough. Upgrading to Dell Care Plus significantly decreases the resolution time with 24/7 access to an expert for hardware/software help. If needed, an onsite technician will visit you after remote diagnosis so that you don’t have to mail in or carry your device to a support center. Dell Care Premium adds eligible Accidental Damage Protection for drops, spills and power surges so an everyday mishap does not take your PC out of action. It also provides enhanced security by catching and removing new viruses/malware which your antivirus might miss. As your PC becomes more central to how you work, learn, and stay connected, the higher service level saves time and becomes increasingly valuable.

We help with your PC running smoothly by reducing the impact of everyday problems. and this goes beyond just hardware support over call. Depending on your choice of support tier (Dell Care Premium, Plus or Basic), you get access to a variety of features including but not limited to 24/7 support for both hardware and software issues (internet connectivity, email, and common productivity tools), onsite technician after remote diagnosis, international coverage, Accidental Damage Protection and enhanced security for protection against new viruses/malware which your antivirus might miss.

Dell Care Premium is our most comprehensive support tier and provides critical feature upgrades in addition to what is available with Dell Care Plus and Basic support. Basic provides essential hardware support during business hours, while Dell Care Plus adds 24/7 expert assistance, onsite repair after remote diagnosis, data backup guidance, and international support. Dell Care Premium includes all these benefits, plus accidental damage coverage, protection against new viruses/malware which your antivirus might miss and parental-control setup assistance. Due to regulatory requirements, in Australia, accident-related protection is offered separately as an optional extra rather than included in the standard online consumer purchase flow. Where this coverage is offered, it can help protect against incidents such as drops, spills, and electrical surges, with no hidden fees or deductible. Coverage is limited to one qualified accident claim per 12-month contract period. Exclusions apply, including theft, loss, intentional damage, and damage caused by fire, flood, or other acts of nature. Terms and availability vary by market.
3. Onsite Service after remote diagnosis: Onsite Service after remote diagnosis is determined by online or phone tech and may involve customer access to the inside of the system and multiple extended sessions. If the issue is covered by the Limited Hardware Warranty and cannot be resolved remotely, the tech and/or replacement part will be dispatched, usually in 1 or 2 business days, following the completion of remote diagnosis. The customer must return the original hardware according to Dell’s terms. Onsite service is provided by Dell Marketing L.P. Availability varies. Other conditions apply. For complete details, see Dell.com/service contracts.

4. Accidental Damage: Accidental damage coverage excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.

12. Supported systems are detailed in the SupportAssist for Home PCs user guide and the SupportAssist for Business PCs administrator guide. Proactive and predictive capabilities depend upon your active service plan and Dell business rules. Features are enabled based on your service plan; refer to the home or business capabilities matrix for details.

Some SupportAssist features are unavailable on XPS Googlebook OS systems, including predictive issue detection, virus and malware removal, and automated optimization features. Available functionality may vary by device, operating system, and service plan.