SupportAssist for Business PCs Administrator Guide

Introduction

SupportAssist is a proactive and predictive technology that offers automated technical support for Dell PCs. It proactively monitors both hardware and software, addressing performance issues, preventing security threats, and automating engagement with Dell Technical Support.

Depending on your service plan, SupportAssist can also create support requests for detected issues. Additionally, it optimizes PC performance by removing unwanted files, optimizing network settings, boosting system performance, removing viruses and malware, and identifying available updates.

SupportAssist collects and sends the required PC information securely to Dell Technical Support. The collected information enables Dell to provide you an enhanced, efficient, and accelerated support experience.

SupportAssist also collects telemetry, application experience, health, and security data proactively from your PCs and provides various performance insights about your PCs, based on your service plan.

After you have deployed SupportAssist on your PCs, you can manage the PC fleet using Connect and manage in TechDirect.