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Returns

We want you to love your product or you can return it within 30 days.*
 
It is as easy as:
Step 1: Go to Dell.com/orders and enter your order number.

Step 2: Select “Return/Replace Items”. Verify your identity and follow the directions to submit your return.
 
Step 3: Print return label and package your device in its original packaging for pickup, or bring it to a local drop-off location.
 
Step 4: Track your return online. Go to Dell.com/orders, enter your order number and select “View Details” to learn more. We’ll issue your credit or refund after we receive and validate your authorized return.
 
Dell values its relationship with you and offers you the option to return most products purchased directly from Dell. Here is our complete Return Policy.

Holiday Shipping and Extended Returns Schedule

Holiday Shipping and Delivery Schedule

You can shop early with peace of mind with easy returns. This year, we have an extended return: for purchases* made November 1, 2024 to December 25, 2024, the return deadline is extended to January 15, 2025 or 30-days from invoice date, whichever is later.

Ordered by 2:00 PM EST	Day	Express Delivery	Expedited Delivery	Standard Delivery (3-day transit)
16-Dec	Monday	17-Dec	18-Dec	19-Dec
17-Dec	Tuesday	18-Dec	19-Dec	20-Dec
18-Dec	Wednesday	19-Dec	20-Dec	21-Dec*
19-Dec	Thursday	20-Dec	21-Dec*	22-Dec* or 23-Dec
20-Dec	Friday	21-Dec*	24-Dec	Will not arrive by 25-Dec
21-Dec	Saturday	24-Dec	Will not arrive by 25-Dec	Will not arrive by 25-Dec
22-Dec	Sunday	24-Dec	Will not arrive by 25-Dec	Will not arrive by 25-Dec
23-Dec	Monday	24-Dec	Will not arrive by 25-Dec	Will not arrive by 25-Dec
24-Dec	Tuesday	Will not arrive by 25-Dec	Will not arrive by 25-Dec	Will not arrive by 25-Dec
				*Residential address Only

*Expedited and Express Delivery:

Applies only to PCs, Electronics, and Accessories that ship within 24 hours. Limited quantities available. Expedited & express delivery are not available for monitors that are 55” or larger. Credit card approved or DPA orders only. Not available for APO/FPO, Alaska, or Hawaii orders. Electronics & accessories may ship separately. Dell is not responsible for carrier errors or delays.

**12/24 Delivery:

Limited system quantities available. Select order codes only. SmartSelect system orders typically ship out from Dell facilities the next business day after payment processing. 3-5 day shipping method is standard. Not available for APO/FPO orders. Electronics and accessories may ship separately. Dell is not responsible for carrier errors or delays. Holiday Extended Returns* Full refunds, plus free return shipping, on purchases made 11/1/2024 to 12/25/2024.

Learn More About Holiday Shipping