Identify your order to receive support
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Order status|Invoices|Returns & Exchanges|Contact support
Get help with Order status, Invoices, Returns, Exchanges & Contact support
How to find my order information?
Order NumberA Dell Order Number is assigned to a shipment on your order. If you purchased multiple items, they may ship separately and you will receive an Order Number for each shipment.
Dell Purchase IDThe Dell Purchase Id is a unique numeric order identifier that you will have received if you placed your order through one of our online stores.
More options to find your order
Don’t have your Order Information?
Create an account using your purchase email address to view your order history.
Need to contact us? Find your order to view your contact options.
Most frequently asked questions
- There are several reasons why your order may be delayed:
- Payment Processing: If we are unable to process your payment, your order's production will be delayed.
- Part Shortage: Popular products may experience part shortages, or our suppliers may encounter delays. For system products such as desktops, laptops, and servers, shortages may occur for components like processors, graphics cards, SSDs/HDDs, memory/RAM, and displays.
- Stock Availability: If your order includes non-Dell or Dell-branded accessories, delays may occur due to stock availability issues.
- Overseas Shipment Lead Time: Orders shipped from overseas locations may have extended lead times:
- US: 7–10 business days
- CA: 9–14 business days
- Weather/Natural Disasters: Severe weather or natural disasters may impact Dell's part suppliers or your order after it has shipped.
- Refurbished Products: Refurbished laptops, desktops, workstations, and screens typically ship within 48 hours after the order is placed. If your refurbished order has not shipped within this timeframe, there may be a processing issue. To get support: Log in to My Account, click on "View All Orders", then select "Get Help".
- Orders cannot be expedited as they are shipped on a first-in, first-out basis, depending on product availability. Your estimated delivery date is provided during checkout and in your order confirmation email.
- How to check your order status:
- Option 1: Log in to My Account, click on "View All Orders", and use the available action buttons to manage your order.
- Option 2: Check your order status as a Guest by entering your Sales Order number or Fulfillment ID on the Order Support page.
- Products purchased directly from Dell can be returned within the timeframe set by Dell's Return Policy.
- To initiate a return:
- Accept delivery of the order.
- Log in to My Account, click on "View all Orders", then select "Return or Exchange Items" inside the order menu or through the Virtual Assistant.
- Choose one of the pre-paid return options:
- Drop off at a carrier store near you (a return label will be sent to your email), or
- Schedule a pickup by carrier.
- Ship the order back to Dell.
- To follow the status of your return, log in to My Account, select the Dell Sales Order number or Fulfillment ID, and click "View Return Details".
- Refunds may take up to 10-15 business days from the date Dell receives the returned order. The credit is applied to the original method of payment.
- If the refund has not been received after this timeframe, log in to My Account, click on "View all Orders", then select "Get Help" to interact with the Virtual Assistant and access available contact options.
- Before "In progress – Preparing for Shipment” status it may be possible to cancel your order.
- To check if cancellation is available:
- Log in to My Account and click on "View All Orders". If the "Cancel Order" option appears under the order menu, you may submit a cancellation request.
- At or after “Preparing for Shipment” status or Non-Dell Products, sales orders cannot be cancelled.
- If your order is no longer needed:
- Allow the order to be delivered and sign for it when it arrives
- Log in to My Account, click on "View All Orders" then select "Return or Exchange Items" under the order menu to initiate a return.
- You can refer to Dell´s Policy Return in case of additional questions.
- Sales Orders may ship in multiple packages, and some items may still be in transit.
- To check the complete status of the order and confirm if additional packages are on the way, log in to My Account and select "View all Orders."
- If the full order has arrived and something is missing or wrong, compare the items received with the Packing Slip, Invoice, or Order Confirmation email.
- A copy of the Invoice or Packing Slip is available by logging in to My Account, selecting "View all Orders", and clicking "Open Invoice" or "Open Packing Slip".
- If a missing item cannot be located or a different item than listed on the order was received, log in to My Account, select "View all Orders", and click "Get Help" to access the Virtual Assistant and available contact options.
- Note: For missing items, Dell uses the Return and Exchange process to arrange shipment of a replacement item.
- If the order arrives in a damaged box and/or the product has physical damage, log in to My Account, select "View all Orders", and click "Return or Exchange Items".
- Attach photos of the damaged box and/or product when creating the Return/Exchange request. Include:
- Close-up of the damaged item and its box
- Shipping box with visible labels
- Product showing the service tag
- For Advance Exchange or Return First details, refer to the "Exchanges FAQs" section.
- If an item does not have physical damage but is not functioning properly or will not power on, contact Dell Technical Support.
- Points are typically posted to My Account within 30 business days after the order's ship date.
- During peak seasonal periods, allow an additional 5-10 business days or longer for points to post.