Dell Order Support Frequently Asked Questions | FAQs

Find information about your Dell Order Support on topics such as Order Status, Shipping, Delivery, Cancelations and Returns. 


Order Status
  • Where can I check the status of my Dell Order?
    • By Phone: You can check the status of your order 24/7 through our automated order status IVR at 1-800-433-9014. You will need your 9 – digit order number.
    • Online: Your Online Order Support provides you with the most current status of your order. To help manage your order refer to the “Action Menu” to initiate return, request a cancellation or contact Customer Support.
    • Confirmed Status – Your order is being processed and has not shipped. You will have access to information and actions such as:
      • Estimated Delivery Date
      • Ability to request SMS Text messages and add additional email addresses to be notified when your order ships.
      • All the details of your order
    • Shipped Status – Your order, or part of your order has shipped. The shipping details will include:
      • Ship Date
      • Tracking Numbers/Carrier Links when your order has been shipped
      • Details on each box or package that is shipping
    • Delivered Status – Your order, or part of your order has been delivered. You will be able to see the Delivery details, Carrier tracking links and access the below shipping documents from the “Action Menu” on your Online Order Support.
      • Online Invoice Copy
      • Online Packing Slip Copy
  • Where can I find my Order Number and Customer Number?
    • Your Order Number and Customer Number are sent to you in the Order Confirmation document via email after your order is processed.
    • Please be sure to check your Spam mailbox to see if your email filters have identified the email from Dell as spam.
    • You can find your Customer Number and Order Number online 24/7.

Payment Issue
  • For orders placed with a credit card that have not moved into “Confirmed” status, there may have been an issue processing your credit card payment.
    • Please look for an email from Dell with instructions on contacting your card issuer and a link secure payment link to reprocess or change the credit card number to be processed. 
  • Did Dell receive my payment? 
    • As soon as we have received the payment authorization, we will send you an order confirmation email. The payment will be charged once the order is Shipped/Invoiced. 
    • Once the payment authorization is received the order will move to production stage (Dell-branded products) or getting ready for packaging (non-Dell branded products). 
    • To check if we have processed your payment enter your Dell order number on your  Online Order Support
    • If your order shows in “Order Processing” status, we haven’t been able to process your payment yet.  
    • If there is any issue with processing your payment, we will send you a notification with further instructions. So please check your email regularly (including "Junk" and "Spam" mail folders). 
    • If the order is in “Order Processing” status for more than 24 hours you may contact Dell Customer Support from the Action Menu by entering your order number your Online Order Support.
    • How and when will Dell charge my credit card?  
    • After your order is placed an authorization hold will be placed on your credit card equaling the amount that will be charged for your order.
    • Depending on your banking institution, the authorization hold may remain on your credit card for up to 5 business days.   
    • NOTE: The authorization hold may disappear from your credit card depending on how long it takes to build and ship your system, however, this does not mean the order has been cancelled. 
    • Dell charges your credit card when your order is shipped. 
  • Why is my order on hold for payment?  
    If you receive an Order Held email, it means that we couldn’t obtain authorization to process payment for your order. 
  • To protect your security and privacy, your card issuer cannot provide information about why your payment was declined. 
    • Please follow the email instructions and contact your card issuer. After the payment issue is resolved, your order will continue to the next step. Please check your email regularly (including "Junk" and "Spam" mail folders) for any communication from Dell. 
    • It is not unusual for this to happen, and the most common reasons are listed below: 
      1. Card issuers may flag any unexpected activity on your account, such as online orders or high value purchases, regardless of the amount of funds available; they may require your verbal authorization. 
      2. Some cards may have limits on how much money can be charged or accessed in a single day. Regardless of available funds in the account, your card issuer may require you to request a higher purchase limit to complete the transaction. 
    • If your issue is still not resolved, you may contact Customer Support from the Online Order Support page by referring to the Action Menu. 
    • If you have used Dell preferred account kindly visit Dell Financial Services Customer Service website.  
  • Can I change the method of payment of my order?  
    • If you’ve placed the order under the Consumer / Member Purchase Program segment it may be possible to change the payment method by cancelling and re-entering the order before it has entered the manufacturing / fulfillment process. You may contact our Order Modification team at 1800-247-2076 for assistance. 
    • Cancelling and re-entering an order may impact the delivery timelines. 
    • While re-entering your order, you may lose any promotions or discounts applied on the original order if they are no longer available/valid. 
  • Does Dell offer access to financing?  
    Yes, Dell provides financing solutions to both Consumers and Businesses through Dell Financial Services.
    • Dell Preferred Account provides Consumers with a revolving line of credit to use for home purchases and access to exclusive financing offers. Learn more about the Dell Preferred Account
    • Businesses can choose from several custom financing solutions that best fit their financing needs. Learn more about business financing solutions
  • How do I make a Payment Online?  
  • How do I contact Dell Financial Services to find payment and account information or reset my password?  
    • Our DFS customer service team is ready to assist you; for more information, click here
  • Where do I manage my finance account with Dell? 
    • It has never been easier to manage your Dell Preferred Account, Dell Business Credit Account or Lease online. Simple enroll in the Online Account Management
  • Why have I been charged taxes? 
    • Dell is required by law to collect sales taxes that apply to your order. Sales taxes vary, depending on the state where your order is being shipped and on the products that you bought. 
  • How do I take advantage of my tax-exempt status? 
    • In order to be eligible for tax-exemption for business purchases, the order should be placed under the same name as the Business Name on Exemption documents. Also, the Credit card used for payment should also be under Business name, not a personal credit card. 
    • Individuals exempt from tax includes OH teachers, Native Americans and diplomats. 
    • If you provided your tax exemption certificate to the sales agent while placing the order, you should not be charged tax. 
    • In the event tax is charged on your order, you may contact Customer Support for assistance by referring to the “Action Menu” from your Online Order Support.
    • Please note - you may need to provide your tax exemption documents when contacting Dell Customer Support. 
    • If your purchase qualifies for a state sales tax holiday, your invoice will not reflect tax. 
    • During the Sales Tax holiday, you may see tax charges on your order confirmation. If your order qualifies for the Tax holiday, the tax amount will fall off when the order is invoiced. 
  • What is the Environmental Fee or ECO Fee?
    • The State of California passed legislation instituting that a mandatory State Environmental Fee be collected for certain electronic products shipped directly from Dell to California.
    • This law, referred to as the Electronic Waste Recycling Act of 2003, requires manufacturers to collect a fee for these electronic devices sold into the State of California, excluding sales to resellers. 

Shipping
  • Why do I have multiple Order Numbers or Packages for my Order?
    • Multiple Order Numbers: Depending on the products you ordered and their production times or availability, your order maybe split into multiple orders and they may have different Estimated Delivery Dates.
      • You can view the status of all the order numbers associated with your order by searching your Online Order Support with the DPID (Dell Purchase ID) listed on your Order Confirmation email.
    • Multiple Packages: Depending on the products you ordered, they may require multiple boxes or packages to safely ship your product. Each of these packages will have Tracking Numbers and Carrier Tracking links listed on your Online Order Support.
  • I chose Next Day (Express Shipping), or 2 Day shipping (Expedited Shipping), why don’t I have my order?
    • The shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging. It does not include the time to build and assemble your order.
    • The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you.
    • Your Online Order Support provides you with the most current status of your order as well as access to key features that help you manage your order.
    • Please note that for some products, “Expedited Delivery” may not be available, and exclusions may apply (certain TVs, monitors and batteries). Free expedited delivery is available in Continental U.S. only (except Alaska). Other exceptions apply.
    • Orders shipped from Dell after business hours will be considered as having shipped on the next business day.
    • Sometimes carriers might recycle/reuse the same tracking number. If you see an older delivery date on the tracking number that has been provided to you, please wait for 24 hours for the information to get updated on the waybill.
  • Which shipping methods and carriers are available?
    • Shipment methods available are Express Shipping, Expedited shipping and Standard Ground shipping, however exclusions may apply (certain TVs, monitors and batteries).
    • Free expedited delivery is available in Continental U.S. only (except Alaska). Other exceptions apply.
    • Dell partners with industry leading carriers for each shipping option, and we will use the most appropriate carrier to deliver your order. Tracking Numbers and Carrier Links will be provided on your Online Order Support when your order ships.
    • Please note, the shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging.
    • The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you.
    • Orders with an Army Post Office /Federal Post Office ship to address are shipped from the U.S and can take up to 8 weeks to arrive. These shipments cannot be tracked during transit.

Delivery 
  • Will I be notified when my Dell Order is about to be delivered?
  • There will be no notification prior to carrier delivery. The carrier link provided on your Online Order Support will provide the latest delivery information.
  • Do I need to sign for delivery?
    • The Shipment might require a signature depending up on various factors, including product type, price, delivery location Etc.
    • If you are not available to sign for the delivery, you can arrange for another adult to accept the delivery on your behalf –at the same address.
  • Can I change my delivery address?
    • As soon as you have submitted your order, the delivery address is verified.
    • To help prevent fraud, we cannot change the delivery address after your order is submitted and verified.
    • If you won’t be available to accept delivery, you can arrange for another adult to take delivery on your behalf — as long as it is at the same address.
  • Where can I get Proof of Delivery?
    • Proof of Delivery is provided directly from the Carrier that delivered your product.
    • Please use the Tracking Numbers /Carrier Tracking Links provided on your Online Order Support to access the Carrier website directly.
    • If you need further assistance, please contact Dell Customer support from the “Action Menu” on your Online Order Support.

Delayed Order
  • Why is my Dell Order delayed?
    • There are several reasons that your order maybe delayed:
      1. Payment Processing: If we are unable to process your payment, this will delay the production of your order.
      2. Shipping Method: Please note that shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging. Your order may not be delayed. The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you.
      3. Part Shortage: Dell may experience part shortages on popular products or when our suppliers experience delays.
      4. Weather/Natural Disasters: These delays may impact Dell’s part suppliers or your order after it ships. (2)
      5. Overseas Shipment Leadtime (461) – Order shipped from Overseas location may have an extended Leadtime and EDD
    • You can view the most current status of your order on the Online Order Support page. To help you manage your order refer to the “Action Menu” to initiate return, request a cancelation or contact Customer Support.

Cancelations
  • Can I cancel my Order?
    • Before Production/Packaging: It may be possible to cancel your order before the production and packaging process starts.
    • Check your Online Order Support for the current status of your order and if you see “Request Cancellation” option under the “Action Menu”, you may submit the cancellation request. Please note your request may not be processed if the order has begun production/packaging.
    • After Production/Shipped Orders: Orders that have already started the production process or that have shipped cannot be cancelled. If the order is no longer needed you will need to request a Return by entering your order on the Online Order Support and referring to the Action Menu.  Return T&C apply.
  • Why has my order been cancelled?
    • Your order may have been cancelled for one of the following reasons:
      1. Payment Issue: We either have not received your payment or have not been able to process your payment successfully.
        • To reorder this product, please contact your payment provider to authorize the payment and contact a Dell sales representative at 1-800-999-3355 or visit us at www.dell.com to place your order again.
      2. Product Availability: The product you’ve ordered is no longer available or there was a part shortage.
        • Your original order number may have been cancelled and a new order number may have been created. You can check to see if your order is under a new order number by checking your Online Order Support with your Customer Number.
      3. Delayed Notifications: Federal Trade Commission regulations require your consent for Orders placed online that experience a delay. If you were unable to respond to the consent request, we were required to cancel your order.
        • If you would like to place this order again, please contact a Dell Sales representative at 1-800-999-3355 or visit us at www.dell.com.
    • If your order has been incorrectly cancelled or cancelled without notification, please contact Customer Support from the “Action Menu” on your Online Order Support.
    • If you want to place this order again, please contact a Dell sales representative at 1-800-999-3355 or visit us at www.dell.com  

Changing your Order
  • Can I change my order?
    Unfortunately, once your order has been submitted, it is immediately entered into our order processing system and cannot be changed.
    • Before placing your order, please make sure you have included everything you need as we cannot make any changes once the order has been submitted.
    • If you need to place an additional order, please contact a Dell sales representative at 1-800-999-3355 or visit us at www.dell.com

Returns & Refunds
  • Can I Return my order? 
    • Easy Online Returns - You can return products that you bought directly from Dell within the timeframe set by Dell’s Return Policy.
      1. Accept delivery of your order
      2. Enter the order number on your Online Order Support page, from the “Action Menu” click on Return order.
        • Choose between the pre-paid return options below:
          1. Drop off to a carrier store near you (Print return label sent to you by email) or
          2. Pick up by carrier.
        • Ship your order back to Dell
      3. Follow the status of your Return on your Online Order Status page by searching with your Dell Order number or Dell Purchase ID and click View Return Details from the “Action Menu”.
  • Can I track my Return? 
    • If you have returned your order, you can track the progress of your Return on your Online Order Support by using your Dell Purchase ID or Order Number.
    • To view the progress of your return enter the Dell Purchase ID or Dell Order Number on your Online Order Support an Select “View Return Details” from the Action Menu.
  • Who do I contact if I have not received my credit or refund?
    • Please be advised that it may take up to 10-15 business days from the date the order is received back at Dell for you to get the money credited back to the original method of payment.
    • If you have not yet received your credit or refund beyond the above timeframe, please contact Customer Support by entering your Dell Order Number in your Online Order Support page and referring to the “Action Menu”
  • Will my shipping fees be refunded if I request a Return/Will I be charged a Restocking Fee?
    • Original Shipping charges may not be refundable.
    • When you return your order, we will credit your account for the order value, minus the initial shipping and handling and any applicable restocking fees.
  • For more information about returning Dell products, including detailed information about restocking fees and shipping, see the Dell’s Return Policy.

Software Licenses
  • Why have I not received my Software order?
    Your software order will be fulfilled as soon as the order is in Shipped status. Software fulfillment time frame may vary depending on the product.
    • An instruction email on how to access your software is sent to you at your email address provided at time of placing the order once your order is in Shipped status.
    • You can check the status of your order on your Online Order Support.
    • If you have not received the instruction email, check your junk/spam folder in your inbox.
    • If you have not received the instructions email and are not able to find your order in the Dell Digital Locker after searching for the order number under Product Tab, contact Dell Customer Support from the “Action Menu” on your Online Order Support.
  • What to do If I cannot access Dell Digital Locker?
    You must have a My Account created in Dell.com to access the Dell Digital Locker
    • Please follow the below steps to access your Dell Digital Locker:
      1. Go to your Dell Digital Locker. Click on the “My Account” sign-in button.
      2. Sign-in using the email address used at the time of purchase or the one used to assign you your software licenses. For questions about creating or updating a My Account login, please refer to My Account FAQs.
  • How do I download my software and/or access a license key?
    • Access Dell Digital Locker.
    • Please click here to create My Account if you have not created My Account.
    • Select Products on the left side of the navigation menu and enter the order number.
    • Click on the Product Name hyperlink to view the download instructions.
    • Open Available Downloads tab to view software which is available for download.
    • Select to Download Directly or View Details, then start downloading.
  • How do I register my Software?
    • A registration code is sent in the Order Confirmation email for some products. To obtain your license key and gain access to the product in your account, you must enter the registration code on the Product registration tab in your Dell Digital Locker.
  • How do I access/download a license key?
    To download/access your license key you must sign into Dell Digital Locker
    • To obtain a single key:
      • Select Products on the left side of the navigation menu.
      • Select the product that you want to view and click the product name to go to the Product management page.
      • Select Get Key option and follow the instructions to obtain your license key.
    • To obtain multiple keys:
      • Select Order history for text-based keys or Tools/License Activation from the left navigation for XML key files
      • Under Order history, you can obtain all the text-based keys for an order.
      • For XML key files, you can obtain existing license keys under Tools/License Activation/Activated licenses. If you need to generate multiple license keys for new purchases, follow the instructions under Tools / License Activation / Un-activated licenses
      • For more information on how to manage Dell Digital Locker refer to additional FAQs
  • How to manage my Dell Digital Locker?
    For frequently asked questions on how to manage your Dell Digital Locker refer to additional FAQs

Software Warranty Subscriptions
  • How do I manage my Software subscription? 
    • To manage subscriptions which are automatically billed log into your Dell Digital Locker
    • Click on Billing Account Tab to proceed with the next action.
    • Your subscription can be managed in one of two ways depending on the subscription type.
      1. For simple Auto-renewal subscriptions:
        Click on the subscription name to see the details of that subscription.
        From the Subscription page you can manage your subscription such as:
        • View your billing history
        • View and update your payment information
        • View and change billing and shipping addresses and
        • Manage autorenewal and email notification options.
      2. For Seat, Usage or Services based subscriptions:
        Click on the subscription name to see the subscription details.
        From the Bill Plan details page, you can change your payment method and view or edit your email and shipping and billing address.
        • If the Bill Plan has a large quantity of items, you may download the plan and review the details, then search for the PrimaryID to view and perform edits.
        • For Seat Based subscriptions, you will be directed to a web portal via the Digital Locker to manage your product and request seat changes.
  • How do I update my payment method on warranty subscription?
    The Dell Digital Locker allows you to update payment method, address, view your existing bill plan and billing history.
    • Go to Dell Digital Locker
    • Log in using "Customer Email Address" registered at the time of your subscription purchase.
    • Go to Billing Accounts tab for subscription information.
    • Click on “Manage Payment Method
    • Click on “Change Payment
  • If there is more than one Dell Service Tag on my warranty subscription order, will I see multiple charges in my Dell Digital Locker?
    • You will see a charge per service tag and a breakdown of the subscriptions along with applicable charges.

Missing, Wrong or Damaged Products 
  • What do I do if my order arrives and something is missing or wrong?
    Missing or Wrong Items - Your order may have been shipped in multiple packages and still be in transit.
    1. To see the status of your entire order and verify if there are additional packages still in transit, you can check your order status by entering your order number or Dell Purchase ID on your Order Support Page.
    2. If your full order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information on your Packing Slip, Invoice and/or your Order Confirmation email.
    3. You can download a copy of your Invoice and or Packing Slip from the Action Menu by entering your order number on your Order Support Page.
    4. If you still can’t locate a missing item or have a different item than listed on your order, contact Customer Support from the Action menu.
  • What do I do if my order arrives and something is physically damaged?
    If you have received your order in a damaged box and/or the product has physical damage please contact Dell Customer Care by clicking on Contact Us from the “Action Menu” from your Online Order Support.
    • Provide photos of the damaged box/and or product when contacting Dell Customer support.
    • If an item in your order does not have physical damage but is not functioning properly or will not power on, please contact Dell Technical Support.
    • Please include photos of the damaged box/and or product when contacting Customer Support.
  • What do I do if my order arrives and something is not functioning properly or will not power on?
    • If an item in your order does not have physical damage but is not functioning properly or will not power on, please contact Dell Technical Support
  • What if my system is stolen?
    • If your system has been stolen while in your possession, please contact Customer Support from the Action Menu on the Order Support Page.
    • A Police report will be required in order to flag it as “Stolen” in our records.

Invoices & Packing Slips
  • What is a packing slip?
    • Every order that is delivered by the carrier includes a packing slip that lists all the items included in the delivery. 
    • This document should be packed on top of the shipping box when your order is delivered.
  • How can I get a copy of my packing slip?
    • Within 24 Months: If your order is within 24 months of your order ship date, you will be able to view and print your packing slip from the Order Details Page. Enter your order number on the Online Order Support page and click on View Packing Slip.
    • More than 24 Months: If your order is outside 24 months of your order ship date, please contact Dell Customer Support from the Action Menu on your Order Details Page.
  • How can I get a copy of my invoice?
    Invoices are available 48 hours after the order ships.
    • Online: To download your invoice enter your order number on the Online Order Support page and click on View Invoice from the “Action Menu”.
    • If you are a commercial customer with Consolidated Invoicing by Purchase Order, your invoice will be available 48 hours after all items associated with your purchase order have shipped.
    • Customer Care: If you need further assistance, please contact Customer Support from the “Action Menu” on your Online Order Support and we will send your invoice to you via email.
    • For purchases made using Dell Financing, you may receive a Receipt instead a copy of the invoice.

Dell Rewards
  • When will I receive my Dell rewards benefits?
    • Dell Rewards take 30 business days from time of order invoice to appear in your account. Please check “My Account” for your reward points after that time frame.
    • Log into My Account and click on Rewards option to see your rewards per order.
  • How do I apply my Dell Reward benefits?
    • After personalizing your system and/or choosing your accessories, select “review and check-out” and add item(s) to your cart. Log into your Dell Rewards-enabled “My Account” and select “expedited delivery”, and Rewards will be earned on your order.
    • You must be logged into your My Account when checking out in order to receive the free expedited shipping benefit and Rewards on eligible purchases. When placing an order over the phone or via chat, simply provide the email address associated with your Dell Rewards enabled My Account, and your agent can assist with applying your benefits at checkout.
  • When will my Dell Rewards expire?
    Yes. Rewards expire 90 days from the issue date. Rewards that have expired will be deducted from your total Rewards balance. Expiration date can be found by visiting your Dell.com My Account and clicking “view rewards details.” Expiration dates cannot be extended.
  • For more questions and answers on Dell Rewards?

Dell Gift Cards
  • What should I do if I have not received my free Gift Card with eligible purchase? 
  • Promo Gift Cards typically arrive 10-20 days post ship/invoice date.
    • If after this time, you still haven’t received your Promo Gift Card, please call 1-800-624-9897, hours: Monday – Friday, 9AM to 6PM CT only.
    • If you return the product that qualified you for the Promo Gift Card after receiving your Promo Card, your Promo Card will be deactivated, or, if the Promo Card has already been redeemed, the value of the redeemed portion of your Promo Card will be subtracted from your refund.
  • Does the Dell Promotional Gift Card have an expiration date?  
  • Yes. Promo Gift Cards expire 90 days from issuance. Please use your Promo Card promptly.
    • Expiration information for your Promo Card can be found in the carrier to which the Promo Card was affixed, or, if delivered electronically, on the ePromo Gift Card Notification.
    • After the expiration date, the Promo Cards will not be accepted, subject to applicable law. Please call 1-800-242-5353, hours: Monday – Friday, 9AM to 6PM CT only for balance and expiration information or please visit our eGift Card Self Service tool, here.
    • Our Self-Service tool allows you to track a Prepaid or Promo eGift Card, resend an eGift Card, view or print a receipt, check card balance, confirm expiration date, and chat with a support representative.
  • How will I know the balance on my Dell Promotional Gift Card?   
    The Dell Promo Card has a set dollar value printed on the carrier to which the Promo Card was affixed or, if delivered electronically, on the ePromo Gift Card Notification.
  • Recipients can call our toll-free balance inquiry service at 1-800-242-5353, 24 hours a day, 7 days a week, to obtain the available funds on the Promo Card, or check online here.
  • What if I want to return or exchange something, I purchased with the Dell Promotional Gift Card? 
  • We value our relationship with you and want to make sure that you're satisfied with purchases made using your Promo Card.
    • Returns of merchandise will be processed according to Dell's return policies. Credits for returns accepted by Dell will be allocated back to the Promo Card (in the amount of the portion of the returned purchase paid via Promo Card) as long as the Promo Card has not expired.  
    • However, if the card has expired, no credit or cash refund will be issued and remaining funds on the card are forfeited. If you receive a credit, the portion paid with your Promo Card (excluding shipping & handling) will be allocated back to the Promo Card within 3 to 7 business days after Dell receives and processes your returned merchandise. Please note: No credit will be issued back to the card if the Promo Card has expired.
    • You cannot lodge a "billing dispute" or request a "stop payment" for purchases made using the Promo Card. If you think an error has occurred with a transaction, you should contact Dell directly at 1-800-624-9897, hours: Monday – Friday, 9AM to 6PM CT only.
  • What if I don't have enough on the Dell Promotional Gift Card to buy what I want? How do I combine other forms of payment?
    • To use your Promo Card for a purchase that is greater than the amount on the Promo Card, you may pay the remaining amount of your purchase with any credit card accepted by Dell.
    • For online purchases, you will be prompted you to provide a credit card to cover the remaining balance. Except for such credit cards, Promo Cards may not be used in combination with any other form of payment including, without limitation, Dell Preferred Accounts, Dell Business Credit, Dell Account or Dell Lease.
  • For more questions and answers refer to additional FAQs

My Account
  • How can I create “My Account” on Dell.com?
    To create "My Account" on Dell.com, perform the following steps:
    1. Open: My Account.
    2. Select "Create a Dell.com account"
    3. Fill in the required fields.
    4. Select "Complete Registration" at the bottom of the form.
  • Why am I getting an error message when I attempt to register or update "My Account?"
    • "This email address already exists"
      • This error indicates that there is an existing "My Account" profile created using the same email address.
      • You can use the "Forgot Password" link to retrieve the password associated with the email.
    • "This Customer Number is already tied to another member's profile"
      • This error indicates you already have an existing account using that Customer Number.
      • Try to log into the existing account. You can request your original “My Account” password if you have forgotten it.
  • What do I do if I have forgotten "My Account" login password?
    • If you have lost or misplaced your "My Account" password, you can have it sent to you by email.
      1. Open: My Account.
      2. Select "Forgot your Password?"
      3. Enter your email address in the Email Address box. This must be the email address that is currently registered in your "My Account" profile.
      4. Select "Continue".
    • If you have lost or misplaced the password for the email address that was used to create your My Account password, you have two options:
      1. Reset your email address password. Refer to your email provider for more information.
      2. Create a new My Account. Refer to the above FAQ.
  • How do I change my password or email address for "My Account" on Dell.com?
    • To change your password, perform the following steps:
      1. Log into My Account.
      2. Select the link named "Email and Password" that is listed under the "My Account Settings" section.
      3. Updated the appropriate field:
        • Password - Enter your new password in the "New Password" box and in the "Confirm Password" box
        • Email - Enter your new email address in the Email Address field
      4. Select "Update."
    • As an added security feature, our system only allows for one password change request every 24 hours.
  • Can I consolidate separate "My Account" registries into one?
    • You cannot automatically consolidate or combine multiple "My Account" registries into one.
    • You can manually update one of your “My Account” profiles to include the separate customer and order numbers from the other accounts.
      1. Open: My Account.
      2. Enter your username and current password, and then select Sign In.
      3. Under "My Orders" (first option on the right side), select "Order Status."
      4. Select "Find Missing Orders" (option on the bottom left side).
      5. Fill in the required fields.
      6. Select "Add Customer Number."
  • Why don't my most recent orders appear in the "My Account" profile?
    If you ordered online without first signing into your “My Account’ profile or did not notify your Dell Representative of your "My Account" customer number, your order may not be automatically listed.
    • You will need to add your recent order to your "My Account" profile.
      1. Open: My Account.
      2. Enter your username and current password, and then select Sign In.
      3. Under "My Orders" (first option on the right side), select "Order Status."
      4. Select "Find Missing Orders" (option on the bottom left side).
      5. Fill in the required fields.
      6. Select "Add Customer Number."
    • To help ensure that details of your future orders appear in your "My Account" profile, follow these guidelines:
      1. Ordering online: Sign into your “My Account” profile before ordering online.
      2. Ordering by phone: When you're ordering by phone, tell the Dell representative the Customer Number for your "My Account" profile, and ask that they use it to place your order
  • How do I deactivate “My Account” on Dell.com?
    1. Open: My Account.
    2. Select "Settings"
    3. Follow the provided path to deactivate your “My Account” information.