SupportAssist for Business PCs Administrator Guide

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Details of a specific rule

When you click a specific rule name on the Remediation rules page, the details of the selected rule are displayed. The status of the remediation rule is shown for the last 30 days.

Overview

The Overview provides a summary count of PCs in the following categories:

PCs targeted with this rule: Displays the number of PCs targeted by the current rule.
PCs detected with issues: Shows the number of PCs identified with issues.
PCs remediated: Indicates the number of PCs successfully remediated.
PCs failed to remediate: Shows the number of PCs that failed remediation.

This data helps evaluate how many PCs were able to self-heal using the remediation script and how many require your attention. You can also use this information to modify the remediation script as needed.

Details

The Details section information of the PCs on which the rule was triggered. The following table describes theinformation that is displayed in the Details section:

Table 1. DetailsThe following table describes the information that is displayed in the Details section:
Column	Description
Service Tag	A unique five-to-seven digit alphanumeric code which is found on a white bar-coded label that is affixed on your Dell PC or peripheral.
Group	Group to which the asset is assigned.
Site	The name of the site to which the asset is assigned.
Model name	Model of the PC on which the rule was triggered, for example, Latitude 5400.
Incident creation date	Shows when the remediation rule created.
Execution Date	Shows when the remediation rule was executed.
Workflow	Describes the workflow associated with the remediation process. The View option under the workflow displays the execution workflow status for Dell workflow as well.
Execution Status	Status of the script execution. The status is categorized as follows: Success—the diagnostic script that is executed successfully and no issues were found. Failed—the diagnostic script execution failed due to various reasons, for example, unsigned script or expired certificate. NOTE:Success or failure is determined by the exit codes (zero or nonzero exit codes) that are generated after executing the diagnostic scripts. See Exit codes in PowerShell.
Remediation status	Status of the remediation script execution. The status is categorized as follows: Success—the issues that were found during the diagnostic script execution were solved successfully using the remediation script. Failed—the issues that were found during the diagnostic script execution were not solved successfully using the remediation script. Error—the remediation script execution failed due to various reasons, for example, unsigned script or expired certificate. NOTE:Success or failure is determined by the exit codes (zero or nonzero exit codes) that are generated after executing the remediation scripts. See Exit codes in PowerShell.
Approval status	Shows the status of the approval. The status is categorized as follows: Pending Approval—indicates that the workflow is awaiting approval. Approved—indicates indicates that the workflow has been approved. Rejected—indicates that the workflow has been rejected.
Rule Output	Shows the output of the rule applied.