SupportAssist for Business PCs Administrator Guide
Recommendations for a specific PC
To perform updates and optimizations on the PC, go to the Inventory page and click the Service Tag of the PC. You can view or perform optimizations based on the roles and permissions configured by the administrator. See Roles and permissions.
NOTE:You can view recommendations for all PCs that are under warranty. However, remote optimizations are exclusively available for PCs with an active ProSupport Plus or ProSupport Flex for Client service plan. Additionally, regardless of the PC service plan or warranty status, you can remotely update BIOS, drivers, firmware, and Dell applications for all PCs.
You can initiate the following optimizations on PCs for maintenance purposes at regular intervals:
- Scan and install PC updates.
- Scan the PC for hardware issues.
- Boost PC performance by freeing up hard drive space, removing clutter, and improving performance with file optimization.
- Optimize network connectivity by updating the PC settings to ensure that your network is efficient and reliable.
- Isolate, remove, and restore files that are corrupted by viruses and malware to keep PCs secure.
NOTE:For PCs running
SupportAssist version 3.6 or earlier, the
Clean files and
Tune performance optimizations are displayed instead of
Boost performance.
NOTE:You cannot install PC updates when using a Remote Desktop Protocol (RDP) connection.
NOTE:When initiating a remote PC update, the process pauses if an
audio/video call is in progress using Skype, Teams, Zoom, or Avaya conferencing
applications, and resumes automatically when the call ends.
To initiate the optimizations, select the required optimization tasks and click Run tasks. When the PC is online and connected to Dell, it checks for pending tasks. Depending on the SupportAssist configuration, the PC user is notified about the optimization tasks or the tasks are performed in the background without user intervention. If the user is notified, the notification is displayed for 90 seconds on the PC. The user can opt to defer the task twice, after which the task is performed automatically. If the PC is unable to run the task, you can initiate the task again.
NOTE:The scan notifications are not displayed on the user PC if:
- The Display notifications option is disabled in the SupportAssist configuration.
- The PC is in presentation mode.
- The notifications in the Windows action center are disabled.
- There was no activity on the PC for 15 minutes.
- The PC is locked or signed out.
After the optimization tasks are complete on the PC, a confirmation message is displayed on each tile.
NOTE:You cannot initiate another remote optimization when a task is queued or in progress.
NOTE:After the PC updates are completed, a message is displayed if a PC reboot is required. You cannot perform other optimizations until you reboot the PC.
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\