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SupportAssist for Business PCs with Windows OS Administrator Guide

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Recommendations for a specific PC

To perform updates and optimizations on the PC, go to the Inventory page and click the Service Tag of the PC. You can view or perform optimizations based on the roles and permissions configured by the administrator. See Roles and permissions.

NOTE:You can view the recommendations for the PCs, but can only perform the remote optimizations on PCs with an active ProSupport Plus or ProSupport Flex for Client service plan.

You can initiate the following optimizations on PCs for maintenance purposes at regular intervals:

  • Scan and install PC updates.
  • Scan the PC for hardware issues.
  • Clear temporary, redundant, and other unwanted files from their PC.
  • Adjust the power settings, registry files, and memory allocations to fine-tune performance of the PC.
  • Optimize network connectivity by adjusting the settings to have an efficient and reliable network.
  • Isolate, remove, and restore files that are corrupted by viruses and malware to keep PCs secure.
NOTE:You cannot scan hardware and install PC updates when using a Remote Desktop Protocol (RDP) connection.

To initiate the optimizations, select the required optimization tasks and click Run tasks. When the PC is online and connected to Dell, it checks for pending tasks. Depending on the SupportAssist configuration, the PC user is notified about the optimization tasks or the tasks are performed in the background without user intervention. If the user is notified, the notification is displayed for 90 seconds on the PC. The user can opt to defer the task twice, after which the task is performed automatically. If the PC is unable to run the tasks, you can initiate the task again.

NOTE:The scan notifications are not displayed on the PC of the user if:
  • The Display notifications option is disabled in the SupportAssist configuration.
  • The PC is in presentation mode.
  • The notifications in Windows action center are disabled.
  • There was no activity on the PC for 15 minutes.
  • The PC is locked or signed out.

After the optimization tasks are complete on the PC, a confirmation message is displayed on each tile.

NOTE:You cannot initiate another remote optimization when a task is queued or in progress.
NOTE:After drivers and downloads updates are complete, a message is displayed if a PC reboot is required. You cannot perform other optimizations until you reboot the PC.

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