Rethink Services with Dell ProSupport

Ready to Shop

new FlashLibraryActivate( 'http://i.dell.com/images/global/services/prosupport/rethink/en/rethink_banner.swf',728,150, '#FFFFFF' , 6, alternateMarkup, '', 'flashID_d34a9867652f46adb2e05dc115b55988' );

The Right Approach

Dell’s new approach to support services is being recognized by analysts, the industry, and most importantly, our customers.
ProSupport Launch Shows Dell is Serious About "Simplify IT" - Enterprise Strategy Group ( 179KB)
SSPA Award for mission-critical support
Customer testimonials

The Right Design

Dell ProSupport is designed with you in mind. Learn how we’ve developed our new support services portfolio around customer feedback.
Dell ProSupport Blog
Podcast: Beyond "one-size-fits-all" support: A new model
Podcast: Should you move to ProSupport?
Video: Dell ProSupport Overview
Video: Designing Your Dell ProSupport

The Right Tools

Learn about the features that make Dell ProSupport stand out.

Global Command Centers
Podcast
Video
Weather vlog

Dell Fast-Track Dispatch
End-User "How-to" Support

Excellence in Dell Global Services

2007 ComputerWorld Customer Care Award 3
2005 and 2007 SSPA Star Award for Service Excellence in Mission Critical Support 4
2006 Computer Shopper Award for Best Service and Support 5
3 ComputerWorld Malaysia, July 2007

4 Sited in the October 9th, 2007 Dell Press Release titled "DELL WINS SSPA STAR AWARD FOR SERVICE EXCELLENCE"

5 21st Annual Shoppers' Choice Awards, Computer Shopper magazine, January 2007

1 Based on an August 2007 internal study of Severity 1 resolution time for Dell customers upgrading to Platinum Plus Enterprise Support from lower Dell service levels.

2 Based on an August 2007 internal study of Dell customers upgrading to Platinum Plus Enterprise Support from lower Dell service levels.

© 2008 Dell | About Dell | Terms of Sale | Unresolved Issues | Privacy | Contact | Site Map | Feedback

Top
Large Text
sn WW29