Knowledge Base

Memory Card Reader not reading the Memory Card


Table of Contents:


Step 1: Unlock the Flash Card

Note:

If you are not using a SD card, please skip to the next step.

Most, but not all SD (Secure Digital) cards have a lock lever that write-protects the data on the card.


  1. Find the small notch on the left or right edge of the SD card.

  2. Pull the switch up OR in the direction the label states to unlock the SD card. (Figure 1)


Figure 1: Secure Digital Card
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Step 2: Try a Known-Good Flash Card

Try a Known-good flash card, this is to rule out the memory card that is not being detected.
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Step 3: Run a Memory Card Reader Diagnostic

To run a Memory Card Reader Diagnostic click here to start the Memory Card Reader Diagnostic.

Notice:
At this time, Dell PC Diagnostics can only run using Microsoft Internet Explorer 7.0 or higher. If you’re not using Internet Explorer, please close your browser and open this article in Internet Explorer.
Also, Dell PC Diagnostics can only assess and troubleshoot your system’s hardware. If you’re experiencing virus issues, you may want to consult with your virus protection provider.

You can run a full Diagnostic by visiting www.dell.com/support/diagnostic and clicking on the

Run Diagnostic

button to start the Dell PC Diagnostics.



Step 4: Reinstall or Update the Memory Card Reader Driver

An out of date or corrupt memory card reader driver, also known as a Ricoh Chipset Driver, can cause it too not detect the memory cards.
Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.
If you need assistance in Downloading and Installing Drivers or BIOS. Click here for Installation Instructions
Cick Here to Launch the Dell Drivers and Downloads Website
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Step 5: Contact Us

Contact Dell Technical Support for further support.
Click Here to Contact Technical Support
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Article ID: SLN129159

Last Date Modified: 11/25/2014 02:50 PM


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