Knowledge Base

Memory Card Reader not reading the Memory Card


Table of Contents:

  1. Unlock the Flash Card
  2. Try a Known-Good Flash Card
  3. Run a Memory Card Reader Diagnostic
  4. Reinstall or Update the Memory Card Reader Driver
  5. Contact Us

    Step 1: Unlock the Flash Card

    Note:  
     
    If you are not using a SD card, please skip to the next step.
     

    Most, but not all SD (Secure Digital) cards have a lock lever that write-protects the data on the card.

    1. Find the small notch on the left or right edge of the SD card.

    2. Pull the switch up OR in the direction the label states to unlock the SD card. (Figure 1)


    Figure 1: Secure Digital Card
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    Step 2: Try a Known-Good Flash Card

    Try a Known-good flash card, this is to rule out the memory card that is not being detected.
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    Step 3: Run a Memory Card Reader Diagnostic

    To run a Memory Card Reader Diagnostic click here to start the Memory Card Reader Diagnostic.
    Notice:  
      At this time, Dell PC Diagnostics can only run using Microsoft Internet Explorer 7.0 or higher. If you’re not using Internet Explorer, please close your browser and open this article in Internet Explorer.
    Also, Dell PC Diagnostics can only assess and troubleshoot your system’s hardware. If you’re experiencing virus issues, you may want to consult with your virus protection provider.
     

    You can run a full Diagnostic by visiting www.dell.com/support/diagnostic and clicking on the
      Run Diagnostic
    button to start the Dell PC Diagnostics.


    Step 4: Reinstall or Update the Memory Card Reader Driver

    An out of date or corrupt memory card reader driver, also known as a Ricoh Chipset Driver, can cause it too not detect the memory cards.
    Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.
    If you need assistance in Downloading and Installing Drivers or BIOS. Click here for Installation Instructions
    Cick Here to Launch the Dell Drivers and Downloads Website
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    Step 5: Contact Us

    Contact Dell Technical Support for further support.
    Click Here to Contact Technical Support
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    Article ID: SLN129159

    Last Date Modified: 10/08/2014 05:03 PM


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