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My Products and Services

Frequently Asked Questions (FAQ) Print View
What is My Products and Services?
My Products and Services is a tool that allows you to manage your Dell products in one location. Keeping this tool up-to-date enables you to easily view your products, check the warranty status and purchase additional support. My Products and Services also provides you access to product-specific support throughout the Customer Support section.

I am a My Systems & Peripherals user. Where is my stuff?
My Products and Services is replacing My Systems & Peripherals and users can import their products by clicking on the Find & Add Products page.

How do I purchase warranty extensions and upgrades?
In order to use the My Products List page to extend your warranty coverage beyond the original warranty period, select the assets for which you want to purchase hardware service contracts, then select “Renew/Upgrade Warranty” from the dropdown box. Click the blue arrow button and configure your services.

How do I view all of my warranties for a Service Tag ?
Visit the My Products List page and click the expand button on the left side of the Service Tag . You should see all the warranties and purchased services listed for that tag.

What is the Dashboard?
The Dashboard provides an overview of your products, open service call alerts, and warranty/support contract periods and expiration dates.Use the Dashboard to spot products that need attention, and click to see the details in My Products List.

Who is my Dell Extended Services contact?
Your Dell Services contact can answer questions regarding your service contract purchases and provide additional information on upgrades or additional support services.

What are filters?
Filters are located on the left side of the My Products List page and are designed to help you locate assets with similar characteristics. You can filter your results by product type, service type, contract expiration date, active service calls and user-created groups. When filters are selected, only products that match those attributes will be displayed in the My Products List table.

What are the "Actions"?
Actions are found in the dropdown boxes on the My Products List tab and are active once you have selected assets from the list.

Renew/Upgrade Warranty
Select this action to purchase warranty extensions or upgrades. This action takes you directly to a page that lets you select the level of service for the products you have selected.

Add to Group
Use this action to add selected products to groups you have created or to create a new group. Assets will not be removed from the My Products List table.

Remove from Group
This action is only active when a single group has been selected from the filters. After the filter has been selected, the assets shown in the table belong to that group. Select the products you would like to remove from the group and click “Go”. Removing products from individual groups will not remove those assets from your My Products List table.

Export
Use this action to export additional details around the assets that have been selected. Exported file will be in CSV format.

Export Selected Products
Selecting this action will completely remove the selected products from your My Products List table. To see these products again you must re-add them to the My Products List.

How do I add products to my list?

Adding individual service tags

To add service tags to your My Products List page, click on the Find & Add Products page. Select the radio button in front of “Enter up to 100 service tags, separated by commas.” Enter the service tags you wish to add in the text box and click the “Find Products” button.

To add individual service tags using a CSV file, select the radio button in front of “Import a CSV file of tags.” Click the “Choose File” button to select the CSV file you wish to use and click the “Find Products” button. The CSV file must contain the header “Service Tag” in the first column. Optionally, fields for “Description” and “Group Name” can be added for import. Improperly formatted files will be rejected.

Once you have found the systems you want to add to your My Products List , check the box next to each system or check the “Select All” box to select all the systems on that page. Click the “Add Selected Products” link to add the selected systems to your list.


Note: Required File Format
The first row of the file needs to contain the column headers “Service Tag”, “Description”, and “Group Name”. The import function will search the first row for these column names and the associated data below those names. The only required column and data is “Service Tag”, with “Description” and “Group Name” being optional.

Text Editor
When using a text editor, each data field must be separated with a comma and each row ends with a carriage return. The “Description” field has some special rules you must follow to ensure a successful import. If the “Description” contains a comma or a double quote then the entire “Description” field must start and end with a double quote. If the “Description” contains double quotes then those quotes must be doubled. These special rules are followed by our import function and by Microsoft Excel.

Microsoft Excel
When using Microsoft Excel to create or edit the CSV file, each cell in the first row will contain the name for that column of data. Data is then listed in individual columns, (example cell A1 – named “Service Tag”, all data in column A will be service tags). Excel will use the same Text Editor rules when it exports the file to the CSV format.

Adding by customer number
To add all systems purchased under a single customer number to your My Products List page, visit the Find & Add Products page. You have the option of adding assets either from customer numbers that are already associated with your login or by entering a new customer number. If entering a single customer number, you must choose the appropriate country of the customer number. Click the “Find Products” button. Once the results have been returned, make sure those are the products you wanted and then click the “Add Selected Products” button. This will add the products you selected to the My Products List page.

Adding by order number
To add all systems purchased from an order to your My Products List page, click on the Find & Add Products page. Select the radio button next to “Enter Order Number”, enter your order number and choose the appropriate country of the order number. Click the “Find Products” button. Once the results have been returned, make sure those are the products you wanted and then click the “Add Selected Products” button. This will add the products you selected to the My Products List page.

Adding products from My Systems & Peripherals
My Products and Services will replace the My Systems & Peripherals tool. To facilitate the transition, users will be able to easily migrate their products into the new My Products and Services tool. If you have data from a previous My Systems & Peripherals account, an alert will appear at the top of the Find and Add Products page. Click on the “View Products” link to verify the service tags you wish to import.

What are Groups?
Groups are lists of products that you can create to help you manage your products.Groups can help you easily manage logical sets of products. For example, creating a group of products based on location will allow you to easily reference the products being used at that location.

How do I create a Group?
To create a group, first click on the Groups page. From there, click on the “Create New Group” button. Enter a name for the group and click the “Save and Add Products” button. You will be directed to My Products List to select products to add to the group. If you click on the “Save Group” button you will remain on the Groups page and continue to manage your groups.

How do I add assets to a Group?
You can add assets from the My Products List page.To add assets to an existing group, select the products from the My Products List page by checking the boxes next to the products you wish to add. From the drop-down box, select the “Add to Group” option and click the blue arrow button.You will be prompted to select from the current list of groups.Click the “Save” link to continue and your assets will be added to the group you chose.

How do I remove assets from a Group?
Removing assets can be done from the My Products List page. First, select one or more groups from the “Groups” filter box on the left side of the page. After selecting a group, only products in those groups will appear in the main table of the My Products List page.Select the products you wish to remove from the selected groups by checking the box next to each product.Select “Remove from Group” from the drop down box and click the blue arrow button.

Can I share Groups?
To share a group, select the group from the list of filters on the left in the My Products List page to only view assets for that group. Then simply click the “Export List: Current View” link to export your group to a CSV file. You can now import that group from another user’s login.