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Article Number: 000063818

How to generate enclosure logs for PowerEdge M1000e, VRTX and FX2 enclosures

Summary: Use PuTTY to collect the logs from the CMC of a M1000e, VRTX and FX2 chassis. These logs can be useful to troubleshoot a failure occurring on the CMC, on the chassis or directly on a blade. ...

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Article Content

Symptoms

This article applies to any modular enclosure using a Chassis Management Controller called CMC: M1000e, VRTX, FX2.



It explains how to use PuTTy to collect support logs from the CMC. These logs can be useful to troubleshoot an issue occurring at the chassis, blade, or console level.
 

Cause

Commands

RACDUMP

The command racdump may be all that you need to troubleshoot most issues.

 

DUMPLOGS

The command dumplogs is used by engineering and is required when escalating. To avoid having to gather additional logs later, it is suggested to gather racdump and dumplogs together.

Note: If you run dumplogs, it can take about a minute to scroll through the screen, so ensure that logging is enabled first. The file is a large text file.

Resolution

Run Commands

It is recommended to use  PuTTY to connect to the controller and gather logs.
 

  1. Download PuTTy
  2. Open PuTTY and enable logging (Figure 1)

    QNA25813_en_US__11248872983197.putty01
    Figure 1: Specify Output

     
  3. Under Session, specify the CMC hostname or CMC IP address and click open (Figure 1)

    QNA25813_en_US__21248873094357.putty02
    Figure 2: Specify Target System

     
  4. Type the Command that you want to run. Examples:
    racdump
    dumplogs
    getversion

    Supported commands are documented in the Chassis Management Controllers. For a complete report logs the following commands should be launched:

    - getsysinfo
    - getioinfo
    - getdcinfo
    - getpbinfo
    - getsel
    - getraclog
    - racdump
    - dumplogs
     
  5. To end the session type the command: exit

    QNA25813_en_US__31248873204033.putty03
    Figure 3: PuTTY CLI 
     
  6. The created logs can now be analyzed.

Article Properties

Affected Product
Dell Chassis Management Controller Version 2.30 For Dell PowerEdge FX2, Dell Chassis Management Controller Version 3.20 For Dell PowerEdge VRTX, Dell Chassis Management Controller Version 3.21 For Dell PowerEdge VRTX , Dell Chassis Management Controller Version 3.30 For Dell PowerEdge VRTX, Dell Chassis Management Controller Version 6.0 for Dell PowerEdge M1000e, Dell Chassis Management Controller Version 6.10 For Dell PowerEdge M1000e, Dell Chassis Management Controller Version 6.20 For Dell PowerEdge M1000e, Dell Chassis Management Controller Version 6.21 For Dell PowerEdge M1000e ...
Last Published Date

20 Jul 2023

Version

7

Article Type

Solution

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